Operations Executive
2 weeks ago
**Job Summary**:
As a Field Operations Executive for an app-based taxi company, you will be responsible for managing and overseeing the on-ground operations of the company. You will play a crucial role in coordinating with drivers, ensuring their compliance with company policies, and resolving any operational issues that arise. This position requires excellent communication and problem-solving skills, as well as the ability to work independently and make quick decisions in a fast-paced environment.
**Responsibilities**:
- **Driver Management**:_
- Recruit, onboard, and train new drivers in compliance with company policies and local regulations.
- Conduct regular driver performance evaluations and provide feedback for improvement.
- Resolve driver queries, concerns, and address disciplinary issues in collaboration with the management team.
- Operations Coordination:
- Coordinate with drivers to ensure smooth operations, including trip assignments, driver availability, and shift scheduling.
- Monitor driver compliance with company policies, safety regulations, and service quality standards.
- Collaborate with the Dispatch team to optimize ride allocation and minimize customer wait times.
- **Customer Support**:_
- Address customer inquiries, complaints, and issues related to on-ground operations promptly and effectively.
- Coordinate with the customer support team to resolve customer concerns and provide exceptional service.
- Maintain a customer-centric approach and ensure customer satisfaction at all times.
- **On-Ground Support**:_
- Provide on-ground support to drivers, including assistance with technical issues, vehicle inspections, and maintenance.
- Resolve driver-related operational challenges such as accidents, breakdowns, or other emergencies.
- Act as a point of contact between drivers and the company, facilitating effective communication and problem resolution.
- **Quality Assurance**:_
- Conduct regular audits and inspections to ensure compliance with safety regulations, vehicle cleanliness, and driver conduct.
- Implement corrective actions and provide recommendations for process improvements to enhance operational efficiency.
- Monitor key operational metrics and take proactive measures to maintain service quality standards.
- **Data Analysis and Reporting**:_
- Analyze operational data and generate reports on key performance indicators (KPIs) such as driver performance, trip metrics, and customer satisfaction.
- Identify trends, patterns, and areas for improvement and provide actionable insights to the management team.
- Collaborate with cross-functional teams to develop strategies for enhancing operational performance.
**Requirements**:
- Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
- Previous experience in operations, logistics, or field support, preferably in the transportation industry.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with drivers and customers.
- Strong problem-solving and decision-making abilities, with the capacity to handle operational challenges in real-time.
- Proficient in using technology platforms, including apps, software, and driver support tools.
- Ability to work independently and adapt to a dynamic and fast-paced work environment.
- Strong attention to detail and organizational skills to prioritize tasks effectively.
- Knowledge of local transportation regulations, routes, and traffic patterns.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Valid driver's license and clean driving record (if required for on-ground support).
This job profile for a Field Operations Executive in an app-based taxi company outlines the key responsibilities and requirements for the role. The Field Operations Executive will be responsible for driver management, operations coordination, customer support, on-ground support, quality assurance, data analysis, and reporting. With these responsibilities, the Field Operations Executive plays a critical role in ensuring smooth on-ground operations, maintaining driver compliance, and delivering exceptional service to customers.
**Salary**: ₹9,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Operations (preferred)
- total work (preferred)
License/Certification:
- Driving Licence (preferred)
**Speak with the employer**
+91 8956767430
-
Operation Executive
4 days ago
Thane, India Datrax Services Pvt Ltd Full time**OPERATIONS EXECUTIVE (MALE)** JOB OVERVIEW: An operations executive is a professional who looks after the day-to-day operations of an organization. They play a key role in organizations and oversee various tasks of the company. Often, operations executives are responsible for bringing betterment in productivity and efficiency by implementing effective...
-
Operation Executive
2 days ago
Thane, India S.K. TRANSLINES PVT LTD Full timeAs an Operations Executive in our logistics company, you will play a crucial role in overseeing and coordinating various operational aspects to ensure the smooth and efficient functioning of logistics and supply chain activities. This role involves managing day-to-day operations, optimizing processes, and collaborating with internal teams to meet customer...
-
Operations Executive
7 days ago
Thane, India Datrax Services Pvt Ltd Full time**JOB OVERVIEW**: An operations executive is a professional who looks after the day-to-day operations of an organization. They play a key role in organizations and oversee various tasks of the company. Often, operations executives are responsible for bringing betterment in productivity and efficiency by implementing effective organizational...
-
Operation Executive
7 days ago
Thane, India Pamac Finserve Pvt ltd Full time**Job Opening for Operation Executive with Mahindra & Mahindra Ltd but on the payroll of Pamac Finserve Pvt Ltd.** **Qualification : Graduate.** **Location : Airoli (Reliable Tech Park)** **Salary : 12k-16k. (Freshers & Experienced both allowed).** **Job Timings : 9:30am-6:30pm** **Brief Job Description**: **Job Types**: Full-time, Regular / Permanent,...
-
Operations Executive
3 days ago
Thane, India Sharma Consultants Full timeAs the Admin & Operations Executive, you will be responsible for the following transactions of our company: 2- Register / Login of All Insurance Companies & Investments related to Sharma Consultants only 3- Preparing Excel Portfolios of all clients 4- Maintaining Regular Renewal Portfolio of the entire Base on Daily basis 5- Settling Claim settlement for...
-
Branch Operations Executive
4 days ago
Thane, India HIRVA HR SOLUTIONS PRIVATE LIMITED Full timeA **Branch operation executive ** is an expert who is reliable for the growth of their Career. They work with their sales group to create mutually profitable proposals, deal with contract terms, and communicate actually with stakeholders. **Job Profile**: - Sit in main branch & Attend walk in customers - Do operation work - Do Cross Sal - Provide After...
-
Operation /kyc Executive
3 days ago
Thane, India Pamac Finserve Pvt ltd Full timeJob Opening with Mahindra & Mahindra for the role of KYC Executive. Job Location: Airoli. ( Reliable towers). Shift timings : 11am - 8pm ( Initially ). Qualification: Graduation mandatory. Salary : 12k-15k. **Job Description**: - Must have knowledge of vehicle loans. - Must have knowledge of loan operations and disbursement. - Must have experience in...
-
Customer Operations
7 days ago
Thane, India PerkinElmer Full timeCustomer Operations - Logistics Executive to oversee and coordinate the daily service Inventory management and Service inventory movement activities like Logistics & Distribution activities and shall ensure all inbound & outbound movement activities for domestic & global inwards are managed in a cost-effective manner. The Customer Operations - Logistics...
-
Operation Executive
2 days ago
Thane, India Itvedant Education Pvt Ltd Full timeA proven track on data of various processes in operations, identifying the gray area with objectives. - Broadcast the Mails with relevant concerns to the departmental Head. - Excellent organizational skills, self-starter strong initiative would be advantageous in a fast-paced work environment. - To take responsibility for assigned events from sign-off to...
-
Operation Executive
8 hours ago
Thane, India Pamac Finserve Pvt ltd Full time**Job Opening with Mahindra & Mahindra for the role of Operation exe on the payroll of Pamac Finserve Pvt ltd.** **Location: Airoli ( Reliable tech park ).** **Qualification: Graduation Mandatory.** **Shift timings : 11am - 8pm.** **Brief Job Description: - ** **1. We have required Fresher & Experience in Loans operations.** **2. Should be good and...
-
Operations Executive
3 days ago
Thane, India Houzeo India Full time**About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other...
-
Operation Executive
3 days ago
Thane, India Houzeo India Full time**About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other...
-
Operation Executive
8 hours ago
Thane, India Houzeo India Full time**About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other...
-
Operation Executive
3 days ago
Thane, India Pamac Finserve Pvt Ltd Full timeHiring for Cpa Executive Assistant Location - Vashi Salary 12k to 18k Graduation must Fresher can apply. Sunday off Regards, HR Uma +91 9920571936 **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Fixed shift Supplemental pay types: -...
-
Operations Executive
1 week ago
Wagle Estate, Thane, Maharashtra, India Scymes Services Pvt. ltd Full timeOperation Executive: **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Work Location: In person **Speak with the employer** +91 8369808932
-
Hiring Data Entry Operators
4 days ago
Thane, India 3 Business Full timePosition - Data Entry Operator / Back Office Executive Location - Mahape Salary - Upto 10K Work Time - 9am to 6pm **All Sat off and Sunday off** **Age Criteria - 35years** **Graduate Fresher/Experience can apply** **HSC + 6 months data entry experience can apply** **Whatsapp me** to know **address, date and time **for interview on **9769464986.** **If...
-
Operations Manager-Retail Assets Operations
Found in: Whatjobs IN C2 - 3 weeks ago
thane, India IDFC FIRST Bank Full timeRole/Job Title: Operations Manager-Retail Assets Operations Function/ Department: Retail Banking Operations - Central Disbursal Payment Job Purpose: As part of Retail Assets Operations team individual need to provide operational support for the entire gambit of Retail Asset products offered by the bank and provide adequate support to...
-
Operations Manager-Retail Assets Operations
Found in: Talent IN C2 - 3 weeks ago
Thane, India IDFC FIRST Bank Full timeRole/Job Title: Operations Manager-Retail Assets Operations Function/ Department: Retail Banking Operations - Central Disbursal Payment Job Purpose: As part of Retail Assets Operations team individual need to provide operational support for the entire gambit of Retail Asset products offered by the bank and provide adequate support to Business and...
-
Operations Executive Junior
Found in: Whatjobs IN C2 - 3 weeks ago
thane, India DNY Hospitality - Restaurant, Cafe, Bar, QSR Consultants Full timeJunior's day to day responsibilities include: 1.Researching market options for procurement, restaurant supply vendors. 2. Developing new vendor relations for supply chain management. 3. Learning about different project management tools. 4. Working on internal team operational management coordination and client co-ordination. 5. Conducting operational...
-
Operations Executive Intern
Found in: Whatjobs IN C2 - 3 weeks ago
thane, India DNY Hospitality - Restaurant, Cafe, Bar, QSR Consultants Full timeIntern's day to day responsibilities include: 1.Researching market options for procurement, restaurant supply vendors. 2. Developing new vendor relations for supply chain management. 3. Learning about different project management tools. 4. Working on internal team operational management coordination and client co-ordination. 5. Conducting operational...