Coordinator - Customer Operation

2 months ago

Thane, India Bayer Full time

**At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.**

**Coordinator - Customer Operation**

**POSITION PURPOSE**:
To ensure seamless & efficient execution of the O2B operations including resolution of customer requests. Focus on adapting new processes and technology to deliver best in class services and enable business targets achievement.

**YOUR TASKS AND RESPONSIBILITIES**:
Order management
- Create /change orders received from CI via Chatter
- Initiate approval requests/ workflows to overcome various blocks (pricing, credit set up in system)

Order fulfillment, Sales Returns and Billing
- Execute and monitor transactions to enable delivery of product and billing
- Submit details in workflows for sales return
- Create return orders and issue CNs
- Help resolve queries related to order/invoices

Inter party transfers
- Execute transactional reconciliation for dealer-to-dealer transfer
- Complete order creation and delivery transactions in SAP
- Execute all non-immediately resolvable customer requests
- Provide assistance with resolving any customer requests relayed by CI (e.g. order changes, etc.), engaging other internal functions as needed (e.g. Credit Management, Planning)
- Execute transactions associated with complaints/ queries related to order invoices and returns, including investigating and resolving requests in the system

Others
- Ensure compliance throughout processes

**WHO YOU ARE**:

- Any graduate
- 2+ years of operational experience in Customer Services, Supply Chain preferred
- Key skills: customer focus, results orientation, collaboration, agility
- Knowledge of SAP SD module and MS Office is must
- Good communication skills
- Good in English and regional language

**Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext.**

**YOUR APPLICATION**

**Location**:

- India : Maharashtra : Thane**Division**:

- Crop Science**Reference Code**:

- 790595**Contact Us**
- + 022-25311234

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