Customer Support

2 months ago


Chennai, India B Info solution Full time

Hiring Customer Support/ Tamil voice process/ salary 10k to 14k fresher eligible/ contact person SreeBalan 9585022513/ any qualification acceptable/ atamil only required/ no need of English/ day shift only/ job location chennai nungambakam, and perungudi.

**Responsibilities**:
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,086.00 - ₹14,002.70 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Language**:

- Tamil (preferred)

**Speak with the employer**
+91 9585022513



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