Csr (Customer Service Representative)
5 months ago
**Position Overview**:
**Key Responsibilities**:
- **Effective Communication Skills**:
- Communicate with customers in a clear and concise manner, both verbally and in writing.
- Listen actively to customer inquiries, concerns, and feedback, and provide appropriate solutions or responses.
- Maintain a professional and courteous demeanor in all interactions with customers.
- **Achieve Sales Targets**:
- Set and strive to achieve sales targets set by the company.
- Develop strategies to effectively promote products or services and persuade customers to make purchases.
- Continuously assess sales performance and implement necessary adjustments to meet or exceed targets.
- **Self-Motivation**:
- Demonstrate initiative and drive to achieve individual and team sales goals.
- Take ownership of tasks and responsibilities, proactively seeking opportunities for improvement.
- Stay motivated and resilient, even in challenging or competitive situations.
- **Sales Calling in US**:
- Conduct outbound sales calls to potential customers in the US market.
- Present product or service offerings persuasively, highlighting key benefits and features.
- Build rapport with prospects and effectively address any objections or concerns raised during the call.
- **Computer Literacy and Research Skills**:
- Conduct research using various online platforms and databases to gather information relevant to customer inquiries or sales prospects.
- Navigate the internet proficiently for research purposes and stay updated on industry trends and market insights.
**Qualifications**:
- Bachelor’s degree preferred.
- Proven experience in customer service, sales, or a related role.
- Excellent English communication skills, both verbal and written.
- Ability to work independently and collaboratively within a team environment.
- Strong interpersonal skills and the ability to build rapport with customers.
- Self-motivated with a results-oriented mindset.
- Proficiency in basic computer skills, including web browsing and research capabilities.
- Prior experience in conducting sales calls or telemarketing is a plus.
**Salary**: ₹14,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Satellite, Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Location**:
- Satellite, Ahmedabad, Gujarat (preferred)
Work Location: In person
**Speak with the employer**
+91 8401378137
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