Csr (Customer Service Representative)
7 months ago
Responding promptly to customer inquiries and provide resolution efficiently and Professionally via various communication channel
- Respond to incoming and outgoing calls from customers in a timely manner and provide resolution
- Collaborate with other team members and departments to resolve complex customer issues.
- Identify opportunities for process improvements and share feedback with the team.
- Manages customer concerns with the objective of maintaining positive customer relationships with an organization.
- Monitor responses to customer requests and queries to minimize gaps in customer service delivery.
- Analyse customers' feedback to understand areas for improvement and present the findings
- **Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.**
- Generate and convert the Reviews/Ratings by connecting with the users
- Follow company policies and procedures to ensure consistency and quality in customer service.
- Meet and exceed performance targets, including call handling time and customer satisfaction metrics.
- Stay updated on product knowledge and industry trends.
Pay: ₹25,673.75 - ₹31,324.68 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 7600075460
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