![Willmount Resorts](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Executive
2 weeks ago
A Customer Relations Executive plays a crucial role in managing reservations and ensuring a smooth process for guests. Here are some key responsibilities and tasks associated with this role:
- **Reservation Management**:
- Input reservation details accurately into the booking system.
- Ensure that all necessary information, such as guest preferences and special requests, is recorded.
- **Communication**:
- Communicate with guests to confirm reservations, provide information about the resort, and address any inquiries or concerns.
- **Availability Monitoring**:
- Keep track of room availability and update the reservation system accordingly.
- Coordinate with other departments to ensure accurate information on room availability and rates.
- **Upselling and Cross-Selling**:
- Promote additional services, upgrades, or amenities to enhance the guest experience.
- Provide information on package deals, promotions, and special offers.
- Address guest concerns and resolve issues related to reservations.
- **Payment Processing**:
- Process reservations payments, including deposits and final payments.
- Ensure accuracy in billing.
- **Record Keeping**:
- Maintain accurate and up-to-date records of reservations.
- Generate reports on occupancy rates, revenue, and other relevant metrics.
- **Collaboration with Other Departments**:
- Coordinate with front desk and other departments to ensure a seamless guest experience.
- Relay special requests or requirements to relevant departments.
- **Training and Development**:
- Stay informed about the resort's facilities, services, and policies.
- Participate in training programs to enhance knowledge and skills.
- **Customer Relationship Management (CRM)**:
- Utilize CRM tools to maintain a database of guest information and preferences.
- Foster positive relationships with repeat guests.
- **Adaptability**:
- Be flexible in handling last-minute changes and adjustments to reservations.
- **Sales and Revenue Management**:
- Work with the sales and marketing team to maximize revenue through strategic pricing and promotions.
- **Feedback Collection**:
- Solicit feedback from guests and report any recurring issues or suggestions to management.
A Customer Relations Executive in should have excellent communication skills, attention to detail, and a customer-centric approach to ensure a positive experience for guests. Additionally, knowledge of reservation systems and a good understanding of the resort's offerings are essential.
**Job Types**: Full-time, Fresher
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
Schedule:
- Fixed shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Malayalam (preferred)
Ability to Commute:
- Ernakulam, Kerala (preferred)
Ability to Relocate:
- Ernakulam, Kerala: Relocate before starting work (preferred)
Work Location: In person
**Speak with the employer**
+91 9037780344
Expected Start Date: 29/02/2024
-
Customer Relation Executive
3 weeks ago
Ernakulam, India Talent Mind Consultancy Full timeWe are hiring Position: Customer Relation Executive Experience: 1-2 years Location: Ernakulam - Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service - Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of...
-
Customer Relation Executive
5 days ago
Ernakulam, India Talent Mind Consultancy Full timeWe are hiring Position: Customer Relation Executive Experience: 1-2 years Location: Ernakulam - Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service - Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of...
-
Customer Relation Executive
6 days ago
Ernakulam, India T M Consultancy Full timeWe are hiring Position: Customer Relations Executive **Salary**: 25k **Responsibilities**: - Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service - Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of...
-
Customer Relations Executive
2 weeks ago
Ernakulam, India Factor Human Resources Pvt Ltd Full time**Contact: 9778783902** **Qualifications** - 12th/Bachelor's degree in business, marketing, or related field **Experience** - 1+ years of experience in customer retention, customer service, or sales - Experience in the broadband industry is a plus point **Job Summary** A Retention Executive will be responsible for contacting customers to retain them and...
-
Customer Relation Executive
3 weeks ago
Ernakulam, India NCS Hyundai Full timeA customer relations executive is **an upper management customer service employee who oversees all interactions between a company and its customers**. These employees manage and develop strategies for building relationships and aim to provide a consistent, positive experience to every customer. **Salary**: ₹12,000.00 - ₹15,000.00 per...
-
Customer Relations Executive
2 weeks ago
Ernakulam, India Willmount Resorts Full timeA Customer Relations Executive plays a crucial role in managing reservations and ensuring a smooth process for guests. Here are some key responsibilities and tasks associated with this role: - **Reservation Management**: - Input reservation details accurately into the booking system. - Ensure that all necessary information, such as guest preferences and...
-
Customer Relation Executive
4 weeks ago
Ernakulam, India Talent Mind Consultancy Full timeWe are hiring Position: Customer Relation Executive **Salary**: 20k Location: Ernakulam **Responsibilities** - Setting customer expectations and revenue goals. - Identifying customer demands and requirements. - Developing plans to address customer-specific needs. - Dealing with people of different backgrounds and temperaments. - Solving customer issues...
-
Customer Relation Executive
1 week ago
Ernakulam, India Talent Mind Consultancy Full timeWe are hiring Position - Customer Relation Executive Salary-24k Location - Ernakulam Exp-1-2year - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to...
-
Customer Relation Executive
2 months ago
Ernakulam, India Analytix Corporate Solutions Pvt Ltd Full timeAs a Customer Relation Executive, your primary responsibility is to maintain and enhance the relationship between the company you work for and its customers. Your role is crucial in ensuring customer satisfaction and loyalty, which ultimately contributes to the success of the business. **Responsibilities: - ** - Relationship Management: Building strong...
-
Customer Relations Executive
2 weeks ago
Ernakulam, India Willmount Resorts Full timeA Customer Relations Executive plays a crucial role in managing reservations and ensuring a smooth process for guests. Here are some key responsibilities and tasks associated with this role: - **Reservation Management**: - Input reservation details accurately into the booking system. - Ensure that all necessary information, such as guest preferences and...
-
Customer Relation Executive
1 week ago
Ernakulam, India Talent Mind Consultancy Full timeWe are hiring Position**:Customer Relation Executive** **Salary**: ₹20,000.00 per month Experience: 1year Location: Ernakulam **Responsibilities** - Meeting with potential clients to gauge the utility and viability of prospective working relationships. - Ensuring regular contact with existing clients to maintain our company's presence. - Repairing...
-
Customer Relation Executive
1 week ago
Ernakulam, India Talent Mind Consultancy Full timeWe are hiring Position**:Customer Relation Executive** **Salary**: ₹20,000.00 per month Experience: 1year Location: Ernakulam **Responsibilities** - Meeting with potential clients to gauge the utility and viability of prospective working relationships. - Ensuring regular contact with existing clients to maintain our company's presence. - Repairing...
-
Customer Relation Executive
2 months ago
Ernakulam, India Fast & Timely Full time**Elevate Customer Experiences as a Customer Relations Executive!** Are you a dynamic, people-oriented individual looking to launch your career with a role that places customers at the heart of every interaction? We're excited to welcome both male and female freshers to join us as Customer Relations Executives! About Us: At **Fast & Timely**, we believe...
-
Customer Relation Executive
3 weeks ago
Ernakulam, India Fast & Timely Full time**Elevate Customer Experiences as a Customer Relations Executive!** Are you a dynamic, people-oriented individual looking to launch your career with a role that places customers at the heart of every interaction? We're excited to welcome both male and female freshers to join us as Customer Relations Executives! About Us: At **Fast & Timely**, we believe...
-
Customer Relation Executive
3 weeks ago
Ernakulam, India Fast & Timely Full time**Elevate Customer Experiences as a Customer Relations Executive!** Are you a dynamic, people-oriented individual looking to launch your career with a role that places customers at the heart of every interaction? We're excited to welcome both male and female freshers to join us as Customer Relations Executives! About Us: At **Fast & Timely**, we believe...
-
Customer Relation Executive
2 weeks ago
Ernakulam, India Fast & Timely Full time**Elevate Customer Experiences as a Customer Relations Executive!** Are you a dynamic, people-oriented individual looking to launch your career with a role that places customers at the heart of every interaction? We're excited to welcome both male and female freshers to join us as Customer Relations Executives! About Us: At **Fast & Timely**, we believe...
-
Customer Relations Executive
2 weeks ago
Ernakulam, India Talent Mind Consultancy Full timeWe are hiring Position: Customer Relations Executive Location: Ernakulam **Responsibilities**: - Meeting with potential clients to gauge the utility and viability of prospective working relationships. - Ensuring regular contact with existing clients to maintain our company's presence. - Repairing disengaged or fractured relationships. - Conducting...
-
Customer Relation Executive
3 weeks ago
Ernakulam, India RoadMate Full time**Job description** We are seeking a highly proactive and customer-focused individual to join our team as a Customer Relationship Executive. You will be assisting in creating and sustaining good connections with clients, making sure they are satisfied, and addressing any inquiries or issues that they may have. Your excellent sense of aesthetics, attention...
-
Customer Relations
2 weeks ago
Ernakulam, India V4U JOBS HR CONSULTANTS Full timeJOB TITLE CUSTOMER RELATIONS EXECUTIVE-FEMALE-ERNAKULAM-VALANJAMBALAM(JOB CODE-B011223) GENDER FEMALE EXPERIENCE REQUIRED MIN 1YR EXP SALARY NEGOTIABLE QUALIFICATION DEGREE V4U JOBS HR CONSULTANTS, ALUVA,COCHIN, CALL/WHATSAPP-9746457086/9745252022
-
Customer Relation Executive
2 months ago
Ernakulam, India Brand Buddhi Full timeCustomer calling - Customer interaction - Follow ups and Updates - Leads generation - Making an appointment with Marketing executives **Salary**: ₹10,000.00 - ₹16,000.00 per month **Experience**: - total work: 1 year (preferred) **Speak with the employer** +91 7591952115 Expected Start Date: 07/06/2023