Client Support Coordinator

7 months ago

Bengaluru, India Engage2Excel Full time

**MAJOR RESPONSIBILITIES/DUTIES**:

- Assisting customers, receiving and processing requests based on designated program specifications via phone and/or our ticketing systems.
- Interact with customers to provide information and/or technical assistance in response to inquiries about their accounts, orders, websites, products, shipping instructions, and more.
- Coordinate shipment and returns.
- May perform other clerical duties such as writing letters, printing, filling and folding, etc.

**WHAT'S IN IT FOR YOU?**
- Become part of a group, which works in a highly creative environment where unity and teamwork are at the core of all operations.
- Be a part of a rapidly growing group and a positive environment.

**WHAT TO BRING TO THE TABLE**:

- Experience: 6 months to one year experience in a customer service environment;
- Excellent typing skills and the ability to multi-task;
- Ability to work in a fast-paced environment;
- Time-management and organization skills;
- Very good analytical skills and problem-solving abilities;
- Critical decision making, judgment, autonomy;
- Customer-oriented, tactfulness, and courtesy;
- You demonstrate a positive “can do” attitude and a flexible approach;
- Excellent verbal and written communication skills;
- Must be available at least 1 Saturday every second week.

This is an exceptional opportunity, for the right person, to work for a great company that offers leading recognition solutions with a full range of benefits.

**Job Types**: Full-time, Permanent (8 hours per day)

**Other Benefits**:
Company organized ongoing social activities, offer a complete group insurance plan, work-life balance, flexible PTO, sick days, ongoing training & development programs, Employee and Family Assistance Program, Parental Insurance Plan, on-site parking, casual dress code, and many more.

Engage2Excel, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.

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