Client Support Coordinator

4 weeks ago


Bengaluru Karnataka, India Engage2Excel Full time

**_*In light of the current pandemic situation, training and work will be done remotely until further notice._**
**Major Responsibilities & Duties**

**Key Responsibilities**
- Answer overflow of recipient of recipient inquires from Call Center
- Resolve problems within the order management process. Create technical tickets when needed. Handle escalations from recipients to the Client Relationship & Program Management Team as need be and within the escalation procedure timeline.
- Manage redirects and escalate the Client Relationship Management group as need be
- Manage product replacements & communication to recipients
- Manage manual order processing
- Communicates discontinued/replacement products to client and recipients.
- May be involved in client testing secondary browser
- May have to unlock recipient accounts (ex. for Social Recognition Programs)
- May perform other administrative duties.
- May provides training and coaching to the team on operational procedures and policies.

**What's in it for you?**
- Become part of a group, which works in a highly creative environment where unity and teamwork is at the core of all operations
- Be a part of a rapidly growing group and a positive environment

**Qualifications**
- Bachelor degree or equivalent
- 1-2 years’ related experience in client services
- Knowledge of Microsoft Office, specifically Word, Excel and Outlook

**Desired** Behaviors**
- Problem Solving - Identifies and resolves problems in a timely manner.
- Customer Service - Responds promptly to customer needs.
- Quality Management - Demonstrates accuracy and thoroughness.

**Desired Outcomes**
- Ability to effectively work individually or in a team environment
- Competency in performing multiple functional tasks
- Excellent communication skills, both verbal and written

**Job Types**:
Full-time, Permanent (8 hours per day)

**Other Benefits**:
Company offer a complete group insurance plan, 401K, work-life balance, PTO, ongoing training & development programs, casual dress code, and many more.


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