Client Support Coordinator

4 days ago


Bengaluru Karnataka, India Engage2Excel Full time

**About the role**

**Key Roles & Responsibilities***
- Answer overflow of recipient of recipient inquires from Call Center
- Resolve problems within the order management process. Create technical tickets when needed. Handle escalations from recipients to the Client Relationship & Program
- Manage redirects and escalate the Client Relationship Management group as need be
- Manage product replacements, communication to recipients & manual order processing
- Communicates discontinued/replacement products to client and recipients.
- May be involved in client testing secondary browser & may have to unlock recipient accounts (ex. for Social Recognition Programs)

**_This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities._**

**To be successful in this role, you will have**:

- Bachelor degree or equivalent
- 1-2 years’ related experience in client services
- Knowledge of Microsoft Office, specifically Word, Excel and Outlook
- Problem Solving skills
- Ability to effectively work individually or in a team environment
- Excellent communication skills, both verbal and written

**Why join the E2E Group? Top reasons to consider aligning your career with our company.**
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program
- We care about your health and well-being and offer an employee assistance program, extended health care benefits.
- Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- A day off which promote community involvement
- We value Security, which is why we require applicants to complete a background check assessment.



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