Customer Care Executive

3 weeks ago

Agra, India Silver Essence Full time

Job Description**:Customer Care Executive**

Position: Customer Care Executive

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will play a crucial role in ensuring exceptional customer experiences and maintaining strong relationships with our valued clients. You will serve as the primary point of contact for addressing inquiries, resolving issues, and providing product/service information.

**Responsibilities**:
Issue Resolution: Investigate and resolve customer complaints or issues, employing empathy and problem-solving skills to exceed customer expectations. Escalate complex or unresolved issues to the appropriate departments for further assistance.

Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and recommendations to customers. Stay updated on product features, promotions, policies, and procedures.

Order Management: Process customer orders, modifications, cancellations, and returns accurately and efficiently. Coordinate with relevant teams to ensure smooth order fulfillment and delivery.

Relationship Management: Build and maintain positive relationships with customers, fostering trust and loyalty. Proactively follow up with customers to ensure their satisfaction, gather feedback, and identify areas for improvement.

Documentation: Maintain accurate and detailed customer records, including interactions, inquiries, and resolutions, using CRM (Customer Relationship Management) software or other designated systems.

Collaboration: Collaborate with cross-functional teams, including Sales, Technical Support, and Operations, to address customer needs, share insights, and contribute to the overall improvement of customer experience.

Continuous Improvement: Stay updated on industry trends, customer care best practices, and emerging technologies. Contribute ideas and suggestions for process enhancements to enhance efficiency and customer satisfaction.

**Requirements**:

- Excellent command of the English language, both written and verbal.
- Previous experience in a customer service or customer care role is preferred but not mandatory.
- Excellent verbal and written communication skills with a friendly and professional demeanor.
- Strong problem-solving and decision-making abilities.
- Empathy and patience when dealing with customer inquiries or complaints.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Flexibility to work in shifts, including weekends and holidays, as required.
- Ability to adapt quickly to changing priorities and work well under pressure.
- Strong organizational and time management skills.

Join our dynamic team and contribute to our commitment to delivering exceptional customer experiences. As a Customer Care Executive, your proficiency in English will be essential in effectively communicating with our diverse customer base. We value your ability to articulate information clearly and concisely, ensuring customer satisfaction and building strong relationships.

**Salary**: ₹7,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Agra, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (preferred)
- Technical support (preferred)
- total work (preferred)

**Language**:

- English (preferred)

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