Customer Success Executive

2 weeks ago

Agra, India WalkingTree Technologies Full time

**Job Status**:Active

**Job Type**:Full Time

**Job Location**:AgraNoida

**Total Openings**:1

**Exp Level**:2+

**Job Purpose**: The Customer Success Executive is responsible for ensuring that customers are satisfied, retained and that their needs are fulfilled.

**Key Responsibilities**:

- ** Customer Relationship Management**: Build and maintain strong, long-lasting customer relationships. Partner with customers to understand their business needs and objectives.
- ** Onboarding**: Finalize customer agreements and facilitate the onboarding process, ensuring a smooth transition for the customer.
- ** Problem Resolution**: Provide timely assistance to customer inquiries, handle and resolve customer complaints effectively, escalating issues as necessary to the relevant departments.
- ** Sales Support**: Identify new leads and give product demos. Work collaboratively with the sales team to drive product sales and expansion among our customer base.
- ** Retention**: Proactively identify potential churn risks and devise strategies to ensure customer retention.
- ** Customer Advocacy**: Advocate for customer needs and issues cross-departmentally.
- ** Feedback**: Collect customer feedback and work with internal teams for the product enhancement

**Required Skills and Qualifications**:

- Excellent communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.
- Proven work experience in a customer success, customer service, or similar role.
- Ability to handle multiple tasks, prioritize, and meet deadlines.
- Problem-solving skills with the ability to think on your feet.
- Basic understanding of sales performance metrics.
- Experience in using CRM software and other customer success tools.

**Preferred Qualifications**:

- Bachelor’s Degree in Business Administration, Sales, or relevant field.
- Previous experience in a SaaS or technology company is a plus.

**Personal Characteristics**: The Customer Success Executive should be customer-oriented, with a ‘problem-solving’ mindset. She/He should be proactive, self-motivated, able to work independently and have excellent negotiation skills.

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