Customer Care Executive
5 months ago
A Customer Relationship Executive plays a crucial role in building and maintaining positive relationships between a company and its customers. The job description for a Customer Relationship Executive typically includes the following responsibilities, qualifications, and skills:
**Job Title**: Customer Relationship Executive
**Job Overview**:A Customer Relationship Executive is responsible for ensuring excellent customer service and satisfaction by addressing customer inquiries, resolving issues, and proactively managing customer relationships to foster loyalty and retention.
**Responsibilities**:
Provide information about products or services, address inquiries, and resolve complaints.
**Relationship Building**:Build and maintain strong, long-lasting customer relationships through effective communication and trust-building.
Identify and anticipate customer needs, providing proactive support and solutions.
**Problem Resolution**:Investigate and resolve customer issues or complaints promptly and effectively.
Escalate complex problems to higher-level support or management when necessary.
**Sales Support**:Assist in the sales process by providing information, product recommendations, and guiding customers through purchasing decisions.
**Feedback Collection**:Gather customer feedback and suggestions to help improve products or services.
Relay valuable customer insights to the relevant teams for continuous improvement.
**Qualifications**:
- Bachelor's degree in business, marketing, or a related field is preferred.
- Proven experience in a customer service or sales role.
- strong problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software.
For more information contact this no.8171955835
**Job Types**: Permanent, Fresher
**Salary**: ₹9,512.96 - ₹15,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Morning shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- Bachelor's (required)
**Speak with the employer**
+91 8989480817
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