Bank Follow Up Officer

2 months ago


Ernakulam District Kerala, India ZEAK US Full time

**Responsibilities**:

- Follow up with customers regarding their banking inquiries and account status.
- Assist customers with account-related issues, providing solutions and guidance.
- Collaborate with various banking departments to resolve customer concerns.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure timely responses to customer requests and feedback.
- Prepare reports on customer interactions and service quality.
- Stay updated on banking regulations, products, and services to provide informed assistance.
- Build and maintain strong relationships with customers to enhance their banking experience.

**Requirements**:

- MBA or M.Com in Finance.
- Strong communication and interpersonal skills.
- Ability to handle customer queries with professionalism and patience.
- Basic knowledge of banking operations and financial products.
- Proficiency in MS Office and CRM software.
- Ability to multitask and manage time effectively.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person



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