Call Centre Expert

2 weeks ago


New Delhi, India NISG (National Institute for Smart Government) Full time

From 15 to 22 year(s) of experience

₹ Not Disclosed by Recruiter
- New Delhi

**Roles and Responsibilities**

**About NHA**:
**National Health Authority (NHA)**is the apex body responsible for implementing India’s flagship public health insurance/assurance scheme called “Ayushman Bharat Pradhan Mantri Jan Arogya Yojana” & has been entrusted with the role of designing strategy, building technological infrastructure and implementation of “National Digital Health Mission” to create a National Digital Health Eco-system.**About**
**Ayushman Bharat Pradhan Mantri-Jan Arogya Yojana**
**(**
**AB PM-JAY**
**)**:
The Ayushman Bharat Pradhan Mantri-Jan Arogya Yojana (AB PM-JAY) aims to to achieve the vision of Universal Health Coverage (UHC). This initiative has been designed to meet Sustainable Development Goals (SDGs) and its underlining commitment, which is to "leave no one behind."
- PM-JAY was announced by the Hon’ble Prime Minister on 23rd September, 2018. It is currently being implemented in 36 States/UT’s.-
Division: HO
- Position: Call Centre ExpertQualification & Experience:

- 15-20 years of experience in BPO / Call Center Industry heading the service delivery operations. Preferably Post Graduate / MBA.**Job Description**:

- Ensure smooth Call Centre operations for all ongoing and upcoming Processes/schemes
- Managing a call center of more than 600+ team members through a Call center partner
- Coordinate with Call Centre leaders regularly to enable solutions
- Address concerns and process impediments timely
- Coordination with SHA for policy and process related changes
- Monthly review with Call Centre Operations team
- Agents productivity as per agreed SLAs
- Joining/exit of agents in process - checked by NHA
- Additional resources required (if any)
- Induction & Refresher training hours -attendance sheets & scores
- Quality monitoring report
- IVR feedback status/caller experience analysis and action on low rated agents
- Professional and high-quality front-line service is given to the beneficiaries/stakeholders/ citizens
- Ensure resolution of enquiries, complaints and request for services escalated to respective scheme/program owner at NHA at the earliest possible opportunity
- Ensure that the Service provider team follows established procedures for each service adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize caller satisfaction
- Scrutinize the Call Center invoices and facilitating it through the payment process
- Ensure the co-ordniation with the telephone service provider for running the Call Center Operations smoothly.
- Role:_Operations Manager
- Salary:_ Not Disclosed by Recruiter
- Industry:_Medical Services / Hospital
- Functional Area_Customer Success, Service & Operations
- Role Category_Operations
- Employment Type:_Full Time, Temporary/Contractual
- Key Skills
- Public HealthCall Centre operationsCall Centre Managementdelivery operationsHealth Insurance

Education
- UG:_Any Graduate
- PG:_MBA/PGDM in Any Specialization

**Company Profile**:
National Institute for Smart Government (NISG)
- Company Info
- Contact Company:_National Institute for Smart Government (NISG)


  • Call Centre Operator

    4 weeks ago


    Delhi, India G I Industries Full time

    Call centre operations, customer handeling Work from office **Job Types**: Full-time, Permanent Pay: ₹11,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Speak with the employer** +91 8929002430


  • Dabri, Delhi, Delhi, India XIIMBA ECOSYSTEMS Full time

    Salary for Freshers - 12k Fixed Salary Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be...

  • Call Centre Operator

    4 weeks ago


    Kotla Mubarakpur, Delhi, Delhi, India XIIMBA ECOSYSTEMS Full time

    Salary for Freshers - 12k Fixed Salary Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be...


  • Azadpur, Delhi, Delhi, India Satvik Human Resources Full time

    We are currently seeking dedicated and customer-focused individuals to join our team as Inbound Call Centre Operators. As an Inbound Call Centre Operator, you will be responsible for handling incoming calls from customers, addressing their inquiries, providing assistance, and ensuring exceptional customer service experience. **Key Responsibilities**: -...


  • Delhi, India Growth Hub Consultants Full time

    **Experience-5-6yrs** **Call Center manager **to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. They must have a practical mind to solve problems on the spot partnered with an ability to see the...


  • New Delhi, India Aviva Relocations Pvt Ltd Full time

    Greetings of the day! we are interested in hiring a dedicated and hardworking **Responsibilities**: - Receive feedback from client and prepare daily reports. - Maintain daily call reports. - Actively engage in making fresh calls,follow up and meet with existing client. **Requirements**: - Good Communication skills required. - Age limit 18 to 25 years -...


  • Rajender Nagar, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...

  • Call Centre Agent

    7 days ago


    New Delhi, India ARCLIGHT GAMES LLP Full time

    We are looking for a passionate Telesales to join our sales team. The Telesales responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. **Responsibilities**: - Setting sales goals and developing sales strategies. - Researching prospects and generating leads. - Handling customer...

  • Virtualisation SME

    2 weeks ago


    Delhi, India Awign Expert Full time

    Job DescriptionAbout Awign Expert:Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises. We are a newly launched business division of Awign, which is one of the...


  • New Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full time

    We have an opportunity for Voice or non voice process. **Job Responsibility**: - Resolving customer complaints & queries brought to your attention under a specific timeline through calls. - Handling inbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements and skills** - Good Communication skills...


  • New Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full time

    We have an opportunity for Voice or non voice process. **Job Responsibility**: - Resolving customer complaints & queries brought to your attention under a specific timeline through calls. - Handling inbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements and skills** - Good Communication skills...

  • Call Centre Executive

    4 weeks ago


    Delhi, India CENTER FOR SIGHT Full time

    Booking Appointment with Doctor. Coordinate with the coordinator for OPD Blocking. Coordinate with the Service Excellence team to provide the best patient service. (all departments) Handle the outbound calls, if required (Post Calling / Call-back on missed call / OPD Block/Reschedule/ cancel, etc). Transfer the outbound / inbound calls to the desired...

  • Snr Adviser

    4 weeks ago


    New Delhi, India Rio Tinto Full time

    **Senior Adviser - Contact Centre** **About the role** Sr. Adviser - Contact Centre leads end-to-end contact Centre operations, providing personalized support to global teams, resolving escalations, driving continuous improvement, and promoting RT3C values. They possess strong leadership skills, extensive knowledge of contact centre operations and HR...

  • Call Centre Advisor

    7 days ago


    New Multan Nagar, Delhi, Delhi, India XIIMBA ECOSYSTEMS Full time

    Answering calls and explaining the services offered by the company. Contacting new and existing clients. Obtaining information and other relevant data of the new clients. Taking the client requirement to the Student Counsellors for further process. Maintaining the client database based on their requirement. Checking with the clients for our service...


  • Delhi, India ags talent expert Full time

    We are Hiring for customer service executive for a reputed BPO based out of Moti Nagar Delhi. 1) Should have good communication skills. 2) Should be comfortable with moti nagar location 3) Should be available to join immediately. **Salary**: ₹15,000.00 - ₹21,000.00 per month **Benefits**: - Health insurance - Life insurance - Provident...

  • Bpo Call Centre

    4 weeks ago


    Dwarka, Delhi, Delhi, India V6 HR Services Pvt. Ltd. Full time

    Dear All, We are seeking a **highly motivated and skilled International Calling Process Agent** to join our team. As an International **Calling Process Agent**, you will be responsible for **handling inbound calls from the USA market** for cable and internet services. Your primary role will be to **cross-sell and up-sell the products** of **cable and...


  • Delhi, Delhi, India PARCHAM IMPEX Full time

    Responsibilities: Make outbound calls to prospective customers based on provided leads or databases. Introduce our Courses to potential customers and explain their benefits and features. Follow a script or pitch provided by the company, but also be able to adapt and personalize conversations as needed. Provide accurate information to customers and answer...


  • Delhi, India Himsuta Carriers Llp Full time

    Role & Responsibilities: Handling Customer Calls / Queries. Coordinating Between Customers, and Sales Team. Provide information of Products / Services / Offers to customers Handling Outbound calls Understand customer needs Responsible for Leads Conversion Solve customers query over the phone Your main goal is to boost our sales by reaching out to the...


  • Jahangirpuri, Delhi, Delhi, India HONHAR SKILL EDUCATION PRIVATE LIMITED Full time

    Responsibilities Handle a large volume of inbound and outbound calls in a timely manner Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary Identify customer needs, research issues, resolve complaints, and provide solutions Maintain ownership of calls throughout the lifecycle of a caller's...

  • Centre Manager

    3 days ago


    Delhi NCR, India Skytech Aviation Services Pvt Ltd Full time

    Hiring for Centre Sales Manager for Delhi/Lucknow/Raipur/Ranchi/AhmedabadExperience Range 2-10 yearsThe Centre Sales Manager will be responsible for providing career guidance services to studentsand parents interested in courses offered by the brand. The Centre Sales Manager will beresponsible for generating leads, guiding students on courses based on their...