Call Centre Manager@delhi

4 weeks ago


Delhi, India Growth Hub Consultants Full time

**Experience-5-6yrs**

**Call Center manager **to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

**Responsibilities**
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs,customer service metrics etc.
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management

**Requirements and skills**
- Proven experience as call center manager or similar position
- Experience in customer service is required
- Knowledge of performance evaluation and customer service metrics
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Positive and patient
- High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
- Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

**Salary**: ₹500,000.00 - ₹600,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call Centre Manager: 5 years (required)

**Speak with the employer**
+91 8595702288


  • Call Centre

    1 month ago


    New Delhi, India NISG (National Institute for Smart Government) Full time

    From 5 to 9 year(s) of experience ₹ Not Disclosed by Recruiter - New Delhi **Roles and Responsibilities** **About NHA**: **National Health Authority (NHA)** is the apex body responsible for implementing India’s flagship public health insurance/assurance scheme called “Ayushman Bharat Pradhan Mantri Jan Arogya Yojana” & has been entrusted with the...

  • Call Centre Agent

    2 days ago


    Delhi, India 91 AT WORK LLP Full time

    We are seeking a motivated and customer-focused individual to join our team as a Call Centre Agent. As a Call Centre Agent, you will be responsible for resolving customer inquiries, providing exceptional service, and maintaining a high level experience in a similar role, possess strong communication skills, and be able to handle a high volume of calls...

  • Bpo Call Centre

    1 month ago


    New Delhi, India THE FIJ GROUP Full time

    Call the clients or attend the call of the client who have enquired for the Ayurvedic Medicine, and book the order on the call. We are looking for a Call Centre Executive who can work in BPO of the Ayurveda industry for COD order booking, Outbound / Inbound Calls handling, Providing Complete medicine information to the customer, and booking the order after...

  • Call Centre Executive

    1 month ago


    New Delhi, India ADN Broadband Full time

    Call Centre Executive will be responsible for handling outbound customer calls to resolve inquiries, complaints, provide information and conduct follow-up calls. They should possess excellent communication skills, patience, and the ability to multitask. Some employers may prefer prior experience in customer service or a related field. Additionally, they...


  • Model Town, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...


  • Preet Vihar, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...


  • Civil Lines, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...


  • New Delhi, India AVA DESIGN PRIVATE LIMITED Full time

    We're looking for **Call Centre Representative **to join our team, **Responsibilities** - Handle a inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions -...

  • English Call Centre

    1 month ago


    New Delhi, India TRIBIZ INDIA Full time

    Tribiz India C 130, 2nd Floor, Naraina Industrial Area Phase 1, New Delhi - 28 Tele Sales Representative - JD - Must possess excellent English communication & presentation skills, and be able to communicate professionally with the team and the management. - Should have good experience in BPO/Call Centre (Outbound) calling. - A high degree of accuracy and...

  • Call Centre Expert

    1 month ago


    New Delhi, India NISG (National Institute for Smart Government) Full time

    From 15 to 22 year(s) of experience ₹ Not Disclosed by Recruiter - New Delhi **Roles and Responsibilities** **About NHA**: **National Health Authority (NHA)**is the apex body responsible for implementing India’s flagship public health insurance/assurance scheme called “Ayushman Bharat Pradhan Mantri Jan Arogya Yojana” & has been entrusted with the...

  • Centre Manager

    3 weeks ago


    Delhi NCR, India Skytech Aviation Services Pvt Ltd Full time

    Hiring for Centre Sales Manager for Delhi/Lucknow/Raipur/Ranchi/AhmedabadExperience Range 2-10 yearsThe Centre Sales Manager will be responsible for providing career guidance services to studentsand parents interested in courses offered by the brand. The Centre Sales Manager will beresponsible for generating leads, guiding students on courses based on their...

  • Centre Manager

    7 days ago


    Delhi NCR, India Skytech Aviation Services Pvt Ltd Full time

    Hiring for Centre Sales Manager for Delhi/Lucknow/Raipur/Ranchi/AhmedabadExperience Range 2-10 yearsThe Centre Sales Manager will be responsible for providing career guidance services to studentsand parents interested in courses offered by the brand. The Centre Sales Manager will beresponsible for generating leads, guiding students on courses based on their...

  • Centre Manager

    1 week ago


    Delhi NCR, India Skytech Aviation Services Pvt Ltd Full time

    Hiring for Centre Sales Manager for Delhi/Lucknow/Raipur/Ranchi/AhmedabadExperience Range 2-10 yearsThe Centre Sales Manager will be responsible for providing career guidance services to studentsand parents interested in courses offered by the brand. The Centre Sales Manager will beresponsible for generating leads, guiding students on courses based on their...

  • Centre Manager

    17 hours ago


    Delhi NCR, India Skytech Aviation Services Pvt Ltd Full time

    Hiring for Centre Sales Manager for Delhi/Lucknow/Raipur/Ranchi/AhmedabadExperience Range 2-10 yearsThe Centre Sales Manager will be responsible for providing career guidance services to studentsand parents interested in courses offered by the brand. The Centre Sales Manager will beresponsible for generating leads, guiding students on courses based on their...

  • Call Centre Associate

    1 month ago


    New Delhi, India Manipal Hospitals Full time

    Ensure that telephone calls are attended to courteously & promptly - Call logging and effective communication on call to respective departments - Define call priority as per SOP/department protocol and follow up accordingly - Ensure closure as per SOP/Department protocol - Updation and database management - Make announcements as required(blood requirement,...


  • Azadpur, Delhi, Delhi, India Aviva Relocations Private Limited Full time

    Managing large amounts of inbound and outbound calls in a timely manner - Following instruction when handling different topics - Identifying customers’ needs, clarify information, research every issue and providing solutions - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by taking the extra...

  • Call Centre Agent

    2 months ago


    Patel Nagar, Delhi, Delhi, India resource management Full time

    Managing large amounts of inbound and outbound calls in a timely manner Following instruction when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep...

  • Call Centre Agent

    17 hours ago


    Tees Hazari, Delhi, Delhi, India resource management Full time

    Managing large amounts of inbound and outbound calls in a timely manner Following instruction when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep...


  • Delhi, India MediaTechTemple Full time

    **Required Call Centre Executive With Excellent communication and listening skills with good command over the English ,Tamil,Telugu,Kannada,Malyalam.** Contact Us 917597435543 918094740888 We are looking for a Call Centre Executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound...

  • Centre Head

    1 week ago


    Delhi Division, India Dadu Medical Centre Full time

    Job DescriptionLocation: Rajouri Garden, New DelhiEligibility:1. Must be a graduate with minimum 5-8 years of work experience in the field of Dermatology / Beauty/ Wellness/ Nutrition/ Food Science.2. Must possess good communication and leadership skills.3. Should have an experience of working in groups and managing teams.Roles / Responsibilities:1. The...