Customer Delight Executive

3 months ago


Chennai, India TrueDad Global Technologies Private Limited Full time

**What do I need?**
- Good communication skills
- Fair analytical skills
- Energetic
- Operational excellence
- Experience up to 2 years Customer Chat Support Specialist
- Startup Experience Required
- Graduate

**What will I be doing?**
- Enhance Customer Experience Via Delight Channels
- Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features
- Inform customers about new features and functionalities
- Data Maintenance & Reporting

**Tech Stack & Tools ⚙**
- Excel
- Freshdesk or Similar Tool
- Data Studio or Similar Tool (Slight Knowledge)

**Language ⚙**
- Tamil
- English

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹600,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Immediate to 30 Days Max Notice Period.
- Share your Current/Last CTC and Expected CTC.

**Experience**:

- Technical support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
- Freshdesk or similar tool: 1 year (preferred)
- Data Studio or Similar Tool: 1 year (preferred)
- Customer Chat Support: 2 years (preferred)

**Language**:

- English (preferred)
- Tamil (preferred)



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