Spl'st, Client Delivery

2 weeks ago

Mumbai Maharashtra, India Standard Chartered Full time

**Job**: Operations

**Primary Location**: Asia-India-Mumbai

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 04/Apr/2024, 11:27:08 AM

**Unposting Date**: Ongoing

**Role Responsibilities**

Strategy
- Implement delivery of MO change projects and improvement/ remediation programs.
- Identify process improvement opportunities and work closely with management to implement the change

Business
- Implement delivery of MO change projects and improvement/ remediation programs.
- Identify process improvement opportunities and work closely with management to implement the change.

Performance Delivery
- Core contributor to ‘Speed to Market’ New-To-Bank Client Onboarding, CDD Renewals and Static Management delivery and process with the aim to improve ‘time to revenue’ and client service experience.
- Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
- Contribute to the teams’ BAU productivity at the highest standards.
- Work in partnership with Associates to implement the Global MO model between the countries, regions and hubs, ensure uniform approach towards implementation of Global MO Model and adherence to DOIs and process notes.

People & Talent
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
- risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for XXXX risk eg Liquidity/Market] Ensure a full understanding of the risk and control environment in area of responsibility

Governance
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- amend items in square brackets to include those that are relevant for your country/business/function, but all should include The Right Environment.
- RM, Legal, Compliance, Credit, FM, LDU
- Manage the assigned portfolio for NTB Onboarding and CDD/GIC /SRAF reviews
- Onboarding within TAT
- Manage the end to end onboarding process till S2B implementation
- Timely initiation and completion of all horizon cases including trigger reviews
- Understand the risk framework and keep abreast of all relevant policies, processes, DOIs
- Manage the assigned portfolio for completing credit documentation
- Adherence to laid down policies, processes and risk framework
- Manage the end to end process from BFL to SCC issuance till custody of original documents
- Update required datapoints, as prescribed
- Deliver on all actionables pertaining to other activities including in-country (as applicable) such as Off-boarding, static data maintenance, upd

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