Analyst, Client Delivery
4 weeks ago
Role Responsibilities
Strategy
Implement delivery of MO change projects and improvement/ remediation programs. Identify process improvement opportunities and work closely with management to implement the changeBusiness
Implement delivery of MO change projects and improvement / remediation programs. Identify process improvement opportunities and work closely with management to implement the change.Performance Delivery
Core contributor to ‘Speed to Market’ New-To-Bank Client Onboarding, CDD Renewals and Static Management delivery and process with the aim to improve ‘time to revenue’ and client service experience.
Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues / concerns and escalate to management for attention / support. Contribute to the teams’ BAU productivity at the highest standards. Work in partnership with Associates to implement the Global MO model between the countries, regions and hubs, ensure uniform approach towards implementation of Global MO Model and adherence to DOIs and process notes.People and Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure / capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.Risk Management
Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.
Governance
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment). Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key Stakeholders
RM, Legal, Compliance, Credit, FM, LDUOur Ideal Candidate
Post graduate with 4 to 5 years of experienceRole Specific Technical Competencies
Basic knowledge on Banking Operations
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