![GoComet India Pvt. Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Associate
1 month ago
**Role & Responsibilities**:
**KRA**
- Handling Inbound Support tickets and solving the queries to the User’s satisfaction
- Handling Inbound Support Chats and solving the queries to the User’s satisfaction
- Reporting bugs/issues flagged by the Users to the Product team
- Following defined SLAs for Customer Support
**KPI**
- Average First Response time on support tickets
- Average resolution time
- Rating provided by the Users
- High Customer Satisfaction Score
- High NPS Score
**Key Skills Required**:
- Good Communication skills
- Video creation skills, good to have
- Knowledge of Excel, Support tools like Freshdesk etc good to have
**Why GoComet?**
GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility
solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are
revolutionizing the logistics sector one day at a time, and every team member is
committed to making it a reality.
We're seeking individuals who embody our core values, character, and attitude. While we
recognize that skills can be developed with the right mindset and learnability, we prioritize
those who share our philosophy. Our recruitment processes reflect this belief.
Look no further if you're looking for a diverse, talented, and vibrant workplace that
recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to
experiment, fail, learn, and ultimately succeed. This is us Join our team if you share our
culture and values.
We're an equal-opportunity employer. We welcome qualified applicants from all races,
colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.
We are hiring for multiple positions.
Pay: ₹300,000.00 - ₹500,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Morning shift
- UK shift
- US shift
Application Question(s):
- Are you flexible for these work shifts mentioned below?
(07:00 AM to 4: 00 PM, 2:00 PM to 12:00AM, 6:00 PM to 3:30 AM)
- How do you rate yourself in Aptitude out of 10?
- Are you willing to relocate to Mumbai?
- What is your current CTC?
- What is your expected CTC?
**Education**:
- Bachelor's (required)
**Experience**:
- Chat Process: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
We have other current jobs related to this field that you can find below
-
Customer Service Associate
2 weeks ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...
-
Customer Service Associate bengali Process
7 days ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...
-
Customer Service Associate
2 weeks ago
Nagpur, Maharashtra, India Altius Customer Services Pvt. Ltd. Full time**Job Details & Requirements**: Designation: Customer Service Associate Number of Vacancy: 10 **Job Type**: Full Time Shift**:Night Shift** ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross...
-
Customer Service Associate malayalam Process
2 weeks ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...
-
Customer Experience Associate
2 weeks ago
Mumbai, Maharashtra, India Blenheim Chalcot Full time**Customer Experience Associate** **About Blenheim Chalcot** Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most...
-
Guest Service Associate
2 weeks ago
Mumbai, Maharashtra, India MoSahay Associate Full timeThe **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...
-
Customer Experience Associate
1 week ago
Mumbai, India Blenheim Chalcot Full timeThe Role : The Customer Experience Associate is a vital role within the Blenheim Chalcot portfolio and this role will help achieve Operational Excellence in our Apprenticeship Program process. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech...
-
Customer Experience Associate
3 hours ago
mumbai, India Blenheim Chalcot Full timeThe Role :The Customer Experience Associate is a vital role within the Blenheim Chalcot portfolio and this role will help achieve Operational Excellence in our Apprenticeship Program process. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech...
-
Customer Experience Associate
1 week ago
Mumbai, Maharashtra, India Blenheim Chalcot Full timeThe Role : The Customer Experience Associate is a vital role within the Blenheim Chalcot portfolio and this role will help achieve Operational Excellence in our Apprenticeship Program process. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech...
-
Guest Service Associate
5 days ago
Mumbai, India MoSahay Associate Full timeJob Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...
-
Customer Experience Associate
1 week ago
Mumbai, Maharashtra, India Blenheim Chalcot Full timeCustomer Experience AssociateAbout Blenheim ChalcotBlenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative...
-
Customer Experience Associate
1 week ago
Mumbai, India Pilgrim Full timeJob Description● Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. ● Provide accurate and detailed information about products, services, policies, and procedures. ● Assist customers in troubleshooting and resolving customer’s issues with products or services. ● Ensure customer requests,...
-
Customer Experience Associate
15 hours ago
Mumbai, India Pilgrim Full timeJob Description● Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. ● Provide accurate and detailed information about products, services, policies, and procedures. ● Assist customers in troubleshooting and resolving customer’s issues with products or services. ● Ensure customer requests,...
-
Customer Experience Associate
1 week ago
mumbai, India Pilgrim Full timeJob Description ● Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. ● Provide accurate and detailed information about products, services, policies, and procedures. ● Assist customers in troubleshooting and resolving customer’s issues with products or services. ● Ensure customer...
-
Customer Experience Associate
3 weeks ago
Mumbai, Maharashtra, India Blenheim Chalcot India Full time**About Blenheim Chalcot** Blenheim Chalcot is the UK's leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. We have...
-
Customer Experience Associate
4 weeks ago
Mumbai, Maharashtra, India Blenheim Chalcot India Full timeAbout Blenheim Chalcot Blenheim Chalcot is the UK's leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. We have built...
-
Mumbai, India Global Industrial Full time**Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...
-
Customer Experience Associate
2 weeks ago
Mumbai, Maharashtra, India GoComet India Pvt. Ltd. Full time**Role & Responsibilities**: **KRA** - Handling Inbound Support tickets and solving the queries to the User’s satisfaction - Handling Inbound Support Chats and solving the queries to the User’s satisfaction - Reporting bugs/issues flagged by the Users to the Product team - Following defined SLAs for Customer Support **KPI** - Average First Response time...
-
Customer Care Executive
3 weeks ago
Andheri, Mumbai, Maharashtra, India MoSahay Associate Full timeJob Description: - Handle inbound calls from the customers. - Identify the needs of customers, resolve issues, and provide solutions. - Maintain good customer relations. - Meet personal targets and work towards meeting team targets. - Maintain records of the conversations with the customer and analyze the data. - Excellent communication skill, Versant level...
-
Mumbai, Maharashtra, India Global Industrial Full timeGlobal Industrial:Corporate OverviewFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full...