Customer Experience Associate

1 week ago


mumbai, India Pilgrim Full time

Job Description


● Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media.

● Provide accurate and detailed information about products, services, policies, and procedures.

● Assist customers in troubleshooting and resolving customer’s issues with products or services.

● Ensure customer requests, concerns, and complaints are handled professionally and promptly.

● Follow up with customers to ensure their issues have been resolved to their satisfaction.

Problem Resolution:

● Identify customer needs and determine the best course of action to resolve issues effectively.

● Investigate and escalate complex customer issues to the appropriate internal teams for further assistance.

● Collaborate with other departments to resolve customer complaints or coordinate special requests.

● Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.

Customer Satisfaction:

● Maintain a high level of professionalism, empathy, and patience while interacting with customers.

● Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty.

● Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements.

● Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences.

Communication and Teamwork:

● Collaborate with team members and share knowledge to ensure consistent and accurate customer support.

● Communicate effectively with other departments to relay customer feedback, trends, and insights.

● Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills.

● Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation.

Documentation and Reporting:

● Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.


Requirements:

● High school diploma or equivalent; associate or bachelor's degree is a plus.

● Proven customer support experience or relevant customer service role.

● Excellent verbal and written communication skills.

● Strong problem-solving and decision-making abilities.

● Empathetic and patient demeanour when dealing with customer issues or complaints.

● Ability to handle a high volume of customer inquiries in a fast-paced environment.

● Proficiency in using customer support software, ticketing systems, and CRM tools.

● Ability to work independently as well as collaboratively within a team.

● Flexibility to work in shifts and adapt to changing schedules as required.



  • Mumbai, India Blenheim Chalcot Full time

    The Role : The Customer Experience Associate is a vital role within the Blenheim Chalcot portfolio and this role will help achieve Operational Excellence in our Apprenticeship Program process. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech...


  • mumbai, India Blenheim Chalcot Full time

    The Role :The Customer Experience Associate is a vital role within the Blenheim Chalcot portfolio and this role will help achieve Operational Excellence in our Apprenticeship Program process. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech...


  • Mumbai, Maharashtra, India Blenheim Chalcot Full time

    The Role : The Customer Experience Associate is a vital role within the Blenheim Chalcot portfolio and this role will help achieve Operational Excellence in our Apprenticeship Program process. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech...


  • Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...


  • Mumbai, Maharashtra, India Blenheim Chalcot Full time

    Customer Experience AssociateAbout Blenheim ChalcotBlenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative...


  • Mumbai, India Pilgrim Full time

    Job Description● Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. ● Provide accurate and detailed information about products, services, policies, and procedures. ● Assist customers in troubleshooting and resolving customer’s issues with products or services. ● Ensure customer requests,...


  • Mumbai, India Pilgrim Full time

    Job Description● Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. ● Provide accurate and detailed information about products, services, policies, and procedures. ● Assist customers in troubleshooting and resolving customer’s issues with products or services. ● Ensure customer requests,...


  • Mumbai, Maharashtra, India Blenheim Chalcot Full time

    **Customer Experience Associate** **About Blenheim Chalcot** Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most...


  • Mumbai, India Global Industrial Full time

    **Global Industrial**: **Corporate Overview** For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people...


  • Mumbai, Maharashtra, India Global Industrial Full time

    Global Industrial:Corporate OverviewFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full...


  • Mumbai, India The Souled Store Full time

    What do we do?At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we've evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to...


  • mumbai, India The Souled Store Full time

    What do we do?At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we've evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to...

  • Sales Associate

    2 weeks ago


    Mumbai, India Associate Allied Chemicals India Pvt Ltd Full time

    Position - Sales Associate Type - Full Time Location: Mumbai, India **About us** Associate Allied Chemicals is a distributor of fragrance and flavour and cosmetic ingredients. With a legacy of 45+ years, we work with the globally leading producers to bring high quality ingredients, aroma chemicals, natural products and extracts to the Indian market. As we...


  • Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Sales Associate

    2 months ago


    Mumbai, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Fragrances) to become a part of our team.We are looking for a performance-driven, customer-centric individual with a strong work ethic to...

  • Sales Associate

    3 weeks ago


    Mumbai, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Fragrances) to become a part of our team.We are looking for a performance-driven, customer-centric individual with a strong work ethic to...

  • Sales Associate

    1 month ago


    mumbai, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Fragrances) to become a part of our team. We are looking for a performance-driven, customer-centric individual with a strong work ethic to...


  • Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Location : Mumbai Roles & Responsibilities; User Research, User Stories, User Journeys, Mockups, Wireframes & Prototypes Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and...


  • Mumbai, India The Souled Store Full time

    What do we do? At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we've evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to...


  • Mumbai, India The Souled Store Full time

    What do we do? At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we've evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to...