Customer Experience Associate
1 week ago
The Role
:The Customer Experience Associate is a vital role within the Blenheim Chalcot portfolio and this role will help achieve Operational Excellence in our Apprenticeship Program process. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech businesses.
Responsibilities:
We are looking for a dynamic and experienced Customer Experience Associate with proficiency in backend data entry, as well as exceptional skills in handling customer interactions through various channels including chat, email, and calls. The successful candidate will have relevant experience, demonstrating strong communication skills, multitasking abilities, and a commitment to ensuring a seamless customer experience.
• Experience in responding to customer queries through emails, and chat.
• Provide accurate information, assistance, and resolutions to customer issues across different communication platforms.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Perform accurate and efficient data entry tasks to update and maintain customer records and information.
• Input, verify, and manage customer details, transactions, and interactions in the backend systems.
• Maintain organized and up-to-date records of customer interactions, transactions, and issue resolutions.
• Collaborate with other departments to relay customer feedback, escalate issues, and ensure a cohesive customer experience.
• Work closely with the IT team to troubleshoot and resolve any technical issues.
• Adhere to established quality standards and protocols for customer service.
• Participate in ongoing training to stay updated on product knowledge and service procedures.
About you:
The ideal candidate will have a track record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.
• Minimum of 1-3 years of experience in customer service with expertise in phone support, email, and chat interactions. (UK experience a plus)
• Proficient in data entry software, CRM systems, and other relevant tools.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Ability to adapt to a fast-paced and dynamic work environment.
• High school diploma or equivalent required.
What we can offer you
• Be part of the World’s Leading Digital Venture Builder
• Have the opportunity to be a part of and learn from the incredible diverse talent in BC
• Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and the opportunity to work with Gen AI
• A fun and open, if a little cricket-obsessed, atmosphere – we own the Rajasthan Royals IPL team
• 24 days of annual leave, 6 floater leave and 4 public holiday days, maternity and paternity leaves. Private Medical for you and your immediate family
Important
At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued, where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organisation. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing – but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy.
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