Customer Service Representative

4 weeks ago

Pune, India Tetra Pak Full time

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

**Job Summary**:
**CUSTOMER SERVICE REPRESENTATIVE**

Are you genuinely interested in Customer Service and Order Planning and do you enjoy working in an international and dynamic environment?
Processing Solutions & Equipment (PSE) has the end-to-end responsibility for development, production and installation of Tetra Pak equipment and ensures we deliver the cost, productivity, and quality our customers expect. The environment is dynamic and global with plenty of room for stimulating challenges. We are now looking for a new Customer Service Representative in the Order Planning team, which is the central function for order management of packaging equipment In this role you will work closely with the markets to meet the customer needs in terms of packaging equipment.

**The position is based in Chakan.**
**As a Customer Service Representative, you will be involved in the daily management & coordination of all ongoing Packaging Line projects from order validation to delivery at Point of Destination, granting customer service throughout the whole Order Management process.**
The team you’re joining is customer-oriented and filled with energy and passion. We are continuously looking for opportunities and systematic work with loss eradication is part of our DNA. Your ability to collaborate and find mutual wins is key to meet our ambitious goals. With a strong drive for results you can make the difference. Do you have what it takes?

**We are looking for a Customer Service Representative, who will interact daily with Tetra Pak colleagues in the Market Companies, Project Supply Coordination and TPI as main contact person responsible to overview all activities from order validation to delivery at Point of Destination are completed in accordance with expectations and commitments.**

**What you will do**:

- Interact daily with Tetra Pak colleagues in multiple internal organisations including Production, Development and Engineering, Product Management, Supplier Management
- Support Forecast netting in close cooperation with Demand Management
- Participate to key product development projects to ensure smooth execution of Order Management processes to maximise fulfilment indicators
- Actively participate in team Daily Management System to ensure follow-up all ongoing projects
- Provide updated & relevant information throughout sales order life cycle to impacted stakeholders

**We believe you have**:
Language and Education
- You have a University degree in Management Engineering or Economics or similar with good Supply Chain Management understanding
- You have excellent English both spoken and written.

Professional Skills and Experience
- You have knowledge of SAP / ECC specifically order planning.
- Good command of Microsoft Office tools (Word, Excel, Power Point, Outlook).
- Order management experience of at least 5 to 9 years is strongly desired.

Personal Qualifications
- You have proven leadership and networking skills and an analytical mindset.
- You have a strong personal drive and the ability to motivate others and influence at all levels in the organization.
- You have good, clear and concise verbal and written communication skills.
- You are open to change and willing to drive its implementation in your daily work.
- You are well-organized and accurate, with an excellent attention to detail and willingness to understand and improve our processes.
- You are able to function autonomously as well as part of a team and have strong informal leadership and problem-solving skills to handle unexpected events and changes.
- You are collaborative and customer oriented, with a positive attitude and a continuous improvement mindset.
- You have the capacity to make things happen in the organization by taking the initiative and drive them to completion.

**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements

This job posting expires on** 26/01/2023

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