Customer Service Representative

1 month ago

Pune, India enhanceplus Consultant Full time

**Job Overview**:
We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

You will be required to respond to customers’ queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

In addition to this, you should be well-versed with our company’s policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.

**Responsibilities**:

- Update and maintain customer information in the database.
- Understand the kind of services we offer during the job training.
- Provide customers with all the information that they require.
- Keep track of customer accounts by recording their account information and the issues they have reported.
- Handle customer complaints actively and ensure its resolution on time.
- Take orders and calculate the charges by processing customers’ information.
- Answer customer questions and maintain healthy relationships with the customers.
- Review customer accounts for any changes.
- Resolve customer complaints on time and ensure the quality of services is maintained.
- Handle change in policies of the company and explain them to the customer.
- Generate sales leads for our clients.
- Maintain a record of all the tasks undertaken and submit it to the higher management.

**Requirements**:

- Bachelor’s degree in any discipline. High School Diploma with relevant experience will also be considered.
- 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
- Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
- Knowledge of social media will be an added benefit.
- Ability to provide results under pressure.
- Excellent communication and interpersonal skills.
- Good problem-solving skills.

  • Customer Service Representative

    3 weeks ago

    Pune, Maharashtra, India enhanceplus Consultant Full time

    **Job Overview**: We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as...

  • Customer Service Representative

    4 weeks ago

    Pune, India enhanceplus Consultant Full time

    JobOverviewWe are looking for an efficient andskilled Customer Service Representative for our call center. As aCustomer Service Representative your job is to provide excellentcustomer support to our clients. You will act as a liaison betweenour company and the clients. You will berequired to respond to customers queries and resolve them as soonas possible....

  • Customer Service Representative

    4 weeks ago

    Pune, Maharashtra, India K Joshi and company Full time

    Customer service representative are often a client's primary point of contact with a company. The duties of a customer service representative include managing incoming calls and customer service inquiries. Generate sales leads. Keep records of customer interactions, process customer accounts and file document. **Job Types**: Full-time,...

  • Customer Service Representative

    1 week ago

    Pune, Maharashtra, India WIDE SOFTECH LTD Full time

    A customer service Representative is the first person most customers communicate with when then have a problem.The customer service Representative must handle complaints provide appropriate solutions for customers and follow up to resolve any issues their customers experience **Salary**: ₹15,000.00 per month **Benefits**: - Health...

  • Customer Service Representative

    4 weeks ago

    Pune, India Talenta manpower service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care International (voice )Process Shifts 24x7 uk and Us shifts Salary 19k to 35k Hr Contact Ganesh - +91-XXXXXXXXXX **Job Types**: Full-time, Fresher Pay: ₹25,000.00 - ₹31,000.00 per month **Benefits**: - Life insurance - Provident Fund Schedule: - Night shift - UK shift - US...

  • Customer Service Representative

    2 weeks ago

    Pune, India Talenta manpower service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care International (voice )Process Shifts 24x7 uk and Us shifts Salary 19k to 35k Hr Contact Ganesh -9511891226 **Job Types**: Full-time, Fresher Pay: ₹22,000.00 - ₹36,000.00 per month **Benefits**: - Health insurance - Paid sick time - Provident Fund - Work from home Schedule: -...

  • Customer Service Representative

    1 week ago

    Pune, Maharashtra, India STEMFORD INDIA PVT. LTD. Full time

    **URGENT HIRING FOR CUSTOMER SUPPORT REPRESENTATIVE FOR PUNE** - Role - Customer Service Representative - **Language - Gujarati + English (Versant 4)**: - CTC - 21000, In Hand - 17227 - Additional benefits - PF & ESIC - Education - Graduate & **Under Graduate**: - Experience - 6 Months in any BPO industry on Customer Service Role - Typing Speed - 25 WPM...

  • Customer Service Representative

    3 weeks ago

    Pune, India Talenta manpower service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care MNC IN International (voice )Process Shifts 24x7 UK/US SHIFTS Immediate Joiners and notice period Hr CONTACT GANESH--9511891226 **Job Types**: Full-time, Fresher Pay: ₹9,562.04 - ₹33,712.33 per month **Benefits**: - Health insurance - Paid sick time - Provident Fund Schedule: -...

  • Customer Service Representative

    2 weeks ago

    Pune, India Talenta Manpower Service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care International (voice )Process Shifts 24x7 UK/US SHIFTS Immediate Joiners and notice period Salary 19k to 35k Hr CONTACT GANESH--9511891226 **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹22,000.00 - ₹33,638.78 per month **Benefits**: - Food provided - Health...

  • Customer Service Representative

    3 weeks ago

    Pune, India Talenta manpower service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care MNC IN International (voice )Process Shifts 24x7 UK/US SHIFTS Immediate Joiners and notice period Salary upto 45k Hr CONTACT GANESH--9511891226 **Job Types**: Full-time, Fresher Pay: ₹19,000.00 - ₹42,000.00 per month **Benefits**: - Health insurance - Paid sick time - Provident...

  • Customer Service Representative

    2 weeks ago

    Pune, India Opportunity Placement Services Full time

    Job Function : Customer Service Representative preferred Industry : CRM/CallCentres/BPO/ITES Location : Pune Salary : 20 to 34ctc : Graduate KEY SKILLS: Able to communicate in proper english, excellent verbal and written english A “Customer Service Representative” must have - Excellent verbal, written and listening skills - Should have good command...

  • Customer Service Representative

    4 weeks ago

    Pune, India Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: **CUSTOMER SERVICE REPRESENTATIVE** Are you genuinely interested in...

  • Customer Service Representative

    1 week ago

    Pune, India LENTRA AI PRIVATE LIMITED Full time

    Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and...

  • Customer Service Representative

    4 weeks ago

    Pune, India Talenta Manpower Service Full time

    Hiring customer service executive for our MNC client. Any UG/Graduate with minimum 1 Year of international voice Exp. can apply. Salary up-to : 5LPA Shifts : Rotational Location : Pune Contact: HR Janhvi-8055979395 **Salary**: ₹200,000.00 - ₹5,000,000.00 per year **Job Types**: Full-time, Regular / Permanent **Salary**: ₹22,000.00 -...

  • Customer Service Representative

    3 weeks ago

    Pune, India Radiant Job Full time

    **EXCELLENT ENGLISH COMMUNICATION IS MUST** **CANDIDATES SPEAKING IN HINDI NOT ENTERTAINED** **ALL DOCUMENTS ARE MANDATORY.** **CANDIDATES SHOULD BE FROM PUNE ONLY.** customer service representatives work in the industry and provide a valuable connection between customers and service providers. Their job is to handle all customer queries and complaints....

  • Customer Service Representative

    1 week ago

    Pune, India Avient Full time

    **DESCRIPTION**: **About Avient**: Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.8 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products...

  • Customer Service Representative

    4 days ago

    Pune, India GTT Communications Full time

    Customer Service Representative Summary This role reports to Team Leader, Customer Service Representative and fits under the Finance Division, based in Sofia, Bulgaria. Essential **Responsibilities**: - Performs basic bill review - Issues paperwork to clients for a change of “bill to” address - Opens billing inquiries and assigns to billing, credits...

  • Customer Service Representative

    3 weeks ago

    Pune, India Career crossroads Full time

    Job Title: Customer Support Representative Company: Aretto Location: Clover Hills Plaza, NIBM Road, Kondhawa, Pune Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative at our shoe tech company. As a Customer Support Representative, you will be responsible for providing...

  • Customer Service Representative

    4 weeks ago

    Pune, India Lafayette Luxury Concierge Services Full time

    **Customer Service Representative Responsibilities**: - A bachelor’s degree in customer service or a related field. - A minimum of 2 years experience. - Excellent interpersonal and written and oral English communication skills. - Exposure to the luxury international market and brands. - Ability to lead a team. - Overseeing the customer service process. -...

  • Customer Service Representative

    4 weeks ago

    Pune, India Growinity Solutions Full time

    Job Profile: Customer Service Representative (Domestic Process) Criteria: Fresher's /BPO Experience Job Location: Pune Contact Details: +91-XXXXXXXXXX **Salary**: ₹15,000.00 - ₹24,000.00 per month **Benefits**: - Health insurance - Internet reimbursement Schedule: - Rotational shift Supplemental pay types: - Joining bonus - Performance bonus -...