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Product Support

4 months ago

Uttar Pradesh, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

**Job Description**:
Product Support

Exp - 2 to 5years

Np
- 15days to Immediate

Production Support Engineer Duties and Responsibilities:
1. Troubleshoot Issues:
2. When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem.

3. Assist Users:
This role entails interacting with product users, often external customers but sometimes also employees.it's vital to address concerns promptly and maintain a helpful attitude, it's vital to address concerns promptly and maintain a helpful attitude

4. Prepare Technical Documentation:
5. Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps.

6. Suggest Improvements:
suggest overall product improvements, such as features that customers want.

These engineers should closely work with QA teams and Business teams.

Preferred Qualifications (Desired skills/Expertise)
- Electronics graduate or equivalent degrees with experience
- Experience in handling electronics hardware.
- Experience in validating embedded products.
- Experience in troubleshooting mechanisms.
- Good to have knowledge about the IoT domain.