Product Support Representative Ii

6 months ago

Noida Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description

Primary/Essential Duties and Key Responsibilities:

- Acquire and expand knowledge of product offerings, support policies, and methods of support delivery.
- Provide excellent customer service skills with a proactive approach for customer satisfaction.
- Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms.
- Use product knowledge and experience to resolve difficult chats submitted by end-users while making use of problem-solving abilities.
- Maintain the "Partners for Life" model by providing white-glove support.
- Work effectively within a fast-paced environment with a high degree of success
- Acquire and maintain knowledge of product related changes and current department policies and procedures
- Leverage various technologies and multiple screens efficiently.
- Attend internal and external department training sessions as required

**Qualifications**:
**Qualifications**:

- Proficient in English, encompassing writing, speaking, and comprehension
- Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment
- 1-3 years customer service experience
- Experience with US Payroll/Time and Labor/HR
- Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution
- Confidence and strong leadership abilities
- Strong verbal and written communication skills with demonstrated ability to communicate effectively
- Ability to set and manage customer expectations
- Effective collaboration and time management skills
- Ability to multitask; can prioritize and juggle many tasks or projects at once
- Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
- Highly motivated and team oriented
- Open to working in EST time zones

Education and Certifications:

- Bachelor’s degree required: BCom, BA, BSc.
- Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word
- Certification in the Payroll/HR industry a plus

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

  • Specialty Support Representative Ii

    6 months ago

    Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Customer Renewals Representative Ii

    3 weeks ago

    Noida, Uttar Pradesh, India UKG Full time

    **Job Description**: **Job ID**: - CUSTO009098**Employment Type**: - Regular**Location**: - Noida,UP,India**Role**: - Customer Renewals Representative II**Company Overview** With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and...

  • Product Designer-ii

    6 months ago

    Noida, Uttar Pradesh, India Innovaccer Full time

    Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. **Product at Innovaccer**: Our product team is a dynamic group of skilled individuals who transform ideas into real-life solutions. They mastermind new product creation, development, and launch, ensuring...

  • Sales Representative

    2 months ago

    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    A well reputed company is looking for sales and marketing representatives for products. The company deals in AC's, industrial cooling solutions and Refrigeration. Its B2B sales. Two-wheeler is must for the job. Pay: ₹12,000.00 - ₹16,000.00 per month **Benefits**: - Commuter assistance Schedule: - Day shift Application Question(s): - Are you a...

  • Customer Support Representative

    6 months ago

    Noida, Uttar Pradesh, India Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and...

  • Customer Support Representative

    2 months ago

    Noida, Uttar Pradesh, India Dialmytrip Tech Private Limited Full time

    **JOB DESCRIPTION OF CUSTOMER SUPPORT REPRESENTATIVE** **Designation: - Customer Support Representative** **Industry Types: - Financial Services** **Department: - Customer Support & Operations** **Experience: - 1-2 Year** **Salary Offered: - 15-25K CTC** **Qualification: - Any Graduates** **Roles & Responsibilities: - ** - Identify and assess...

  • Medical Representative

    3 months ago

    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    **Job Summary** Vacancy for Medical Representative in Lucknow. Qualification : Graduate Bsc, B.Pharma Age limit : upto 28 years Own vehicle is compulsory To Increase business of the company Visit to doctors and hospitals in the city for product promotion **Responsibilities and Duties** Visit to Doctors and Hospitals Manage Distributors and retailers Increase...

  • Medical Representative

    6 months ago

    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    **Job Summary** Vacancy for Medical Representative in Lucknow. Qualification : Graduate Bsc, B.Pharma Age limit : upto 28 years Own vehicle is compulsory To Increase business of the company Visit to doctors and hospitals in the city for product promotion **Responsibilities and Duties** Visit to Doctors and Hospitals Manage Distributors and retailers Increase...

  • Customer Support Representative

    3 months ago

    Noida, Uttar Pradesh, India AllSec Technologies Full time

    **Job Title**: Customer Support Representative **Location**: noida sector 60 **Salary**: Up to ₹25,000 per month **interview timing: 11am to 2pm** **Education: Graduation** **Key Responsibilities**: - Provide information about products, services, or policies. - Handle and resolve customer complaints in a professional manner. - Document customer...

  • Specialty Support Representative Ii

    6 months ago

    Noida, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Medical Representative

    6 months ago

    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    Vacancy for medical representative. Preferred Qualification: Graduate Knowledge of local area market. Good communication skills. Job description Product promotions Achieve business goals Appoint retailers, dealers Visit doctors and hospitals Some experience in pharmaceutical sales is required. Location Trans Gomti area, Lucknow And one for Cis Gomti...

  • Customer Support Representative

    2 months ago

    Noida, Uttar Pradesh, India EV Software Solutions Private Limited Full time

    About Us: As a leading AI-driven medical startup, we are on a mission to revolutionize the healthcare industry by enhancing diagnostic accuracy through advanced AI technology. Our innovative solutions aim to improve patient care and support healthcare professionals in their daily tasks. We are seeking enthusiastic Customer Support Representatives (CSR) to...

  • Specialty Support Representative Ii

    6 months ago

    Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Product Support Representative Iii

    3 months ago

    Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Customer Support Representative

    6 months ago

    Noida H.O , Noida, Uttar Pradesh, India Delhi Placement Services Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing outstanding customer support, ensuring customer satisfaction, and delivering exceptional customer experiences. Your day-to-day tasks will include addressing customer inquiries, resolving...

  • Customer Support Representative

    2 weeks ago

    Noida, Uttar Pradesh, India Livekeeping Technologies Pvt Ltd Full time

    Responsibilities: - Communicating with customers and sales representatives. - Analyzing customer behavior. - Gathering information about customer complaints. - Developing aggressive retention strategies based on customer feedback. - Negotiating with customers to renew contracts and retain business. - Meeting with the sales team to propose customer retention...

  • Customer Support Representative

    6 months ago

    Noida, Uttar Pradesh, India Astro Arun Pandit Pvt Ltd Full time

    As a Customer Support Representative, you will be responsible for addressing customer inquiries, resolving complaints, and providing information to customers in a professional and efficient manner. You will serve as the first point of contact for customers, ensuring a positive experience and building strong relationships. This role requires excellent...

  • Payroll Associate Ii

    3 weeks ago

    Noida, Uttar Pradesh, India UKG Full time

    **Job Description**: **Job ID**: - PAYRO009127**Employment Type**: - Regular**Work Style**: - on-site**Location**: - Noida,UP,India**Role**: - Payroll Associate IICompany Overview With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready to bring your bold...

  • Payroll Associate Ii

    6 months ago

    Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Medical Representative

    4 weeks ago

    Aliganj , Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    Vacancy for medical representative. Preferred Qualification: Graduate Knowledge of local area market. Good communication skills. Job description Product promotions Achieve business goals Appoint retailers, dealers Visit doctors and hospitals Some experience in pharmaceutical sales is desired. Location Trans Gomti area, Lucknow And one for Cis Gomti...