Associate - Technology Services

3 weeks ago

Jaipur, India MetLife Full time

**Basic Function**:

- Good understanding and work experience of Access Management & Recertification
- Proficient knowledge of Excel, Work-Flow diagrams, and Word
- Knowledge or experience of aspects of Application/Platform Access Management
- Communication skills - should be able to read, create & interpret business documents. Excellent oral/written communication
- Ability to work on multi-task on deliverables from varied fronts (Access Mgmt /Recertification) Team work/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Adaptability to change
- Good with the basics of Excel

**Essential Functions**:

- Hold and run meetings with the leadership across different geographies
- Strong analytical skills and the ability to review and format data per required parameters
- Strong Business communication and coordination skills
- Ability to follow a standard set of processes and procedures. Following process and procedure is an integral part of this role in adhering to the data integrity and data accuracy standards required of this role.
- Quality and productivity Improvement - as per agreed KPI’s.
- Customer Satisfaction - as per agreed KPI’s

**Primary Internal Interactions**:

- Manager for the purpose of reporting performance, escalations, clarifying concerns, and seeking feedback and support.
- Manager for monthly evaluation of performance.
- TL / Assistant Manager for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
- Team members to provide feedback, career path discussion, skill-set enhancement, training needs and identification, performance improvement discussion

**Primary External Interactions**:

- Business Partners for Service Delivery as per agreed upon SLA
- Business Partners for follow-up work and closure of open items

**Organizational Relationships**

**Reports To**:Manager

**Skills**:
**Technical Skills**:

- Strong Client Interaction skills
- Good knowledge of Excel, Power point and Word

**Process Specific Skills**
- Strong Presentation skills
- Strong documentation skills
- Project Coordination/management skills

**Soft skills (Minimum)**
- Proficiency in English
- Communication skills - should be able to read, interpret business documents. Excellent oral/written communication
- Teamwork/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Adaptability
- Ability to work on routine/standardized transactions
- Ability to identify process improvement opportunities
- Contribute actively to the success of initiatives at Organizational level

**Soft Skills (Desired)**
- Ability to manage multiple tasks and to deliver accurate and detailed results within firm deadlines.
- Ability to research and resolve problems.
- Ability to handle escalation

**Education Requirements**:
Any Graduate

**Work Experience Requirements**:
***:

- Experienced on access management and recertification will be preferred

**MetLife**:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

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