Customer Support Executive

5 months ago


Chennai, India Genxlead Retail Pvt Ltd Full time

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage.

**Proficiency in at least one of the following languages is a mandatory requirement : Hindi, Malayalam, Telugu, Kannada.**

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹27,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Telugu (preferred)
- Kannada (preferred)
- Malayalam (preferred)

**Speak with the employer**
+91 7397282527



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