Desktop Support

2 months ago


CBD Belapur Navi Mumbai Maharashtra, India Pagaria Advisory Pvt. Ltd. Full time

Roles & Responsibilities:

- Level 1 & Level 2 customer support for Hardware Products including support for USB based Hardware Tokens
- Provide Remote Support to Clients
- Handling escalations of end users PAN India
- Responsibilities Troubleshooting and Resolving the ticket with proper resolution and meet the daily target as per SLA
- Application access to PAN India user
- Installing And Configuring Computer Hardware Operating Systems And Applications
- Testing of Internal control, Facilities management.
- Antivirus Installation
- Troubleshooting System And Network Problems And Diagnosing And Solving Hardware Or Software Fault
- Setting Up New Users' Accounts And Profiles And Dealing With Password Issues

**Requirements**:

- Proper phone etiquette
- Ability to speak and write clearly and accurately
- Demonstrated proficiency in typing and grammar
- Knowledge of customer service principles and practices
- Effective listening skills
- Willingness to co-operate with others and work to the greater good
- Multi-tasking capabilities

**Job Types**: Full-time, Permanent, Volunteer

Pay: ₹12,000.00 - ₹20,000.00 per month

Day range:

- Weekend only

Shift:

- Fixed shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person



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