IT Officer

3 weeks ago

Noida Uttar Pradesh, India British Council Full time

IT Officer

**Date**:14 Jun 2024

**Location**: Noida, South Asia, IN

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Job Title**: IT Officer**

**Purpose of job**:
To implement, manage, maintain and monitor Information and Communication Technology

(ICT) infrastructure for a range of appropriate, efficient and affordable IT services to enable

BCMS staff to have access to meet objectives, business needs, strategy, and to enable target

audience to access appropriate information on our products and services

**Main opportunities/challenges for this role**

Accountabilities, responsibilities, and main duties:
Context and environment: (e.g. dept description, region description, organogram)- Reports to: Manager IT-
- Supervises: System Engineers-
- Territory / Products/processes/services handled: Determined by shiftAccountabilities, responsibilities and main duties:
(including people management and finance)

Support ICT infrastructure (hardware, software and Infrastructure) administration, implementation and upgrades according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management.- Ensure availability of Local Area Network (LAN) and Internet connectivity-
- Monitor of all servers (MS 2008) logs, services, performance, disk space, AD Management and taking corrective action.-
- Ensure daily backups of all servers is taken, including conducting test restores-
- Ensure systems are secured from external threats like hacking/virus attacks, including regular checks (software compliance)-
- Ensure restricted access to server room and physical security of IT equipment’s.-
- Organise weekly/monthly/quarterly IT activities support activities-
- Performing weekly & monthly backup tasks as per established backup policy and conduct respective checks by test restore-
- Implement approved updates/upgrades on receipt of guidelines and Technical Design within the agreed timeframes and ensure minimum ICT service disruptions.-
- Ensure installation of standard and approved software-
- Enhance the business processes of the organisation and identify requirements for improvements and new functionality-
- IT inventory (SW & HW) & network management-Wi-Fi accessBCP management from IT support prospective-
- Technical supports to IT support team on standard software and hardware (accessed by customers and back office staff). Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements.-
- Ensure timely first & second level of support as per the pre-defined SLA\OLA.-
- Escalate any problems/issues to relevant teams as required and follow up.-
- Applications support queries to be acknowledged within pre-defined SLA\OLA.-
- Support to local projects.Information Security- Ensure that their workforce are aware of the information security policies and comply with them-
- Ensures that the team complies to ISO 27001 and IGA related requirements-
- Send account opening requests effectively-
- Disable accounts immediately for leavers and Absconders /on long leaves-
- Document and monitor / review access levels of his/her team-
- Provide security awareness and education to team-
- Manage Records to ensure compliance to Freedom of information act-
- Ensure incidents of their respective functions are closed within SLAsWork extended hours during crises or emergency situations

**Qualifications - Graduate**

**MCP - **Networking, MCSE, CCNA ,ITILv4

**Role specific knowledge and experience**- Familiar to ITIL- Incident management process**Further Information**

**Pay Band - 5**

**Contract Type - FTC**

**Department/Country
- GSS General Management (Local IT)/ India - Noida**

**Closing Date (Time) - 26 Jun 24 (IST -23:59)**

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disab

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