Supervisor Front Office

5 months ago

Noida, India TechBricx IT Solutions Full time

**Job description**

**Job Category** Supervisor Front Desk

**Location** The Imperial Kushinagar,Buddha Marg, Kushinagar, Sikaria Urf Ram Nagar, Uttar Pradesh 274403

**Schedule**:

- Full-Time
**Located Remotely**:

- N
**Position Type**:

- Front Desk

**FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**:

- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Cross Check all billing instructions are correctly updated
- Controls cash transaction sat the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensure Front office log book and hotel log bookies always updated and actioned upon.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Duty Manager/Front office manager
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

**PREREQUISITES**:
A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure.

**EDUCATION**:
Degree or Diploma in Hospitality Management or other related field. Computer Knowledge and experience in MS office programs.

**EXPERIENCE**:
Minimum 1 to 2 years work experience

**Education**:
Bachelor's (preferred)

**Language**:
Hindi (preferred)

English (preferred)

Speak with the employer

+91 - 8700770459

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8700770459

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