Customer Support- Gps/tracking Domain

2 weeks ago


Delhi Delhi, India Lynkit Full time

**Who we are looking for?**

We are seeking Customer Support Executive for providing technical assistance to our clients in the GPS/ tracking domain

**Responsibilities**:

- Providing technical software & hardware support to clients
- Providing technical demos of product or new features to client
- Troubleshooting issues related to hardware or software functionalities
- Respond to requests for technical assistance in person, via phone or electronically and follow service desk procedures.
- Accurately describe client issues and interpret and design a resolution
- Identify and escalate situations requiring urgent attention
- Make sure the process conformity and SLAs are accomplished
- Project experience with GPS hardware/ technology/SAAS will be given preference
- Experience in GPS installation
- Ability to diagnose and troubleshoot basic technical issues
- Good understanding of computer systems, mobile devices and other tech product
- Ability to provide step-by-step technical help, both written and verbal
- Customer-facing experience is a plus
- Comfortable working on rotational shifts

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- GPS: 1 year (preferred)
- Customer support: 1 year (preferred)



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