![Staff Domain Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Support Technician
1 week ago
Job DescriptionJob Summary:
Distru is a software platform streamlining the supply chain for the cannabis industry.
Many of the top cannabis brands and distributors across the United States use our software to manage their entire operation and stay compliant with the state-selected track and trace systemWe are an intrinsically motivated team that works without ego, is constantly learning, and gains a deep sense of satisfaction when our customers email us thank you letters like this one:"I can't praise Distru enough, it's head and shoulders above any platform I've encountered to date.
Thank you for your persistence and providing us with the right tools."You will be working closely with the customer success team and take ownership over making sure our customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry.
You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized.You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market.
We will actively enable you to reach your career goals and grow with us. We are constantly learning and solving real problems for the cannabis industry. We will actively enable you to reach your career goals and grow with us.The success of this industry mattersJob Description:
Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales
Responding to support tickets and identifying their issues
Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem
Making video recordings of solutions for customers to have them watch
Jumping on the phone with customers to debug issue
Providing chat support with some potential for Phone/Email support
Providing Support to the cannabis industry software clients.
Identifying common questions that should have a knowledge base article and helping us create that article
Master the tools we use in-house (i.e. Hubspot, Intercom)
Requirements
Job QualificationsA strong desire to learn and succeed in supporting cannabis operations
Ideal candidate should have 2+ years of software/customer support experience, preferably in supply chain/logistics. Cannabis industry experience is a plus but not required.
Excellent written communication skills.
Previous Experience with chat support
Comfort on the phone, strong email writing skills, and happy to handle objections
Strong communication skills and ability to learn quickly are essential requirements.
A good sense of humor and desire to have fun
Be willing to work specific hours to provide support coverage to our customers
Prior experience taking calls directly from customers in a technical support capacity
The ability to write about technical subjects clearly in a non-boring style
Proposes solutions, doesn't just point out problems
Proven to leverage tools to help solve problems i.e excel, software, etc
Preferred Experience:
Previous CRM experience, Hubspot is a plus
Experience in the cannabis industry or experience in supply chain, production or management, inventory management.
Previous SaaS support experience
Hands-on experience managing customer issues through ticketing solutions (such as Intercom)
Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution
RequirementsJob Qualifications A strong desire to learn and succeed in supporting cannabis operations Ideal candidate should have 2+ years of software/customer support experience, preferably in supply chain/logistics.
Previous Experience with chat support Comfort on the phone, strong email writing skills, and happy to handle objections Strong communication skills and ability to learn quickly are essential requirements.
A good sense of humor and desire to have fun Be willing to work specific hours to provide support coverage to our customers Prior experience taking calls directly from customers in a technical support capacity The ability to write about technical subjects clearly in a non-boring style Proposes solutions, doesn't just point out problems Proven to leverage tools to help solve problems i.
e excel, software, etc Preferred Experience:
Previous CRM experience, Hubspot is a plus Experience in the cannabis industry or experience in supply chain, production or management, inventory management.
Previous SaaS support experience Hands-on experience managing customer issues through ticketing solutions (such as Intercom) Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution-
Desktop Support Technician L2 BE
1 week ago
Delhi, Delhi, India Excis Compliance ltd Full timeJob DescriptionWe are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.ResponsibilitiesResponding...
-
Deskside Support Technician
1 week ago
Delhi, Delhi, India DataNet IT Full timeJob DescriptionOur client, a multinational Pharmaceutical Company, is seeking aDeskside Support Technicianwho will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a...
-
Production Support Technician
1 week ago
Delhi, Delhi, India Quess IT Staffing Full timeAbout Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...
-
Technician
1 week ago
Delhi, Delhi, India Simplified Recruitment Full timeJob DescriptionProfessional Summary:The main responsibility of the Technician is to perform high quality repairs and maintenance. The Technician's competencies and a continuous improvement of the technical knowledge and skills in combination with a commercial mind-set, will ensure high level performance and customer satisfaction. Satisfied customers, on time...
-
IT Help Desk Technician
1 week ago
Delhi, Delhi, India Xpert Times Full timeJob Category:Customer SupportJob Type:Full TimeJob Location:New DelhiExp (In years):Fresher/Entry levelJob brief:We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have...
-
Desktop Support Technician L2
1 week ago
Delhi, Delhi, India Excis Compliance ltd Full timeJob DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client's location or connecting via remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer...
-
Help Desk Technician
1 week ago
Delhi, Delhi, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeJob DescriptionWe are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience.Responsibilities:...
-
Desktop Support Technician L2
1 week ago
Delhi, Delhi, India Excis Compliance ltd Full timeJob DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client's location or connecting via remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer...
-
Desktop Support Technician L2 CZ
1 week ago
Delhi, Delhi, India Excis Compliance ltd Full timeJob DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client's location or connecting via remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer...
-
Desktop Support Technician L1
1 week ago
Delhi, Delhi, India Excis Compliance ltd Full timeJob DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or...
-
Senior Technician
1 week ago
Delhi, Delhi, India Affinity Steps Full timePosting on behalf of our recruiting partners .Title :Senior Technician ( German car brands )Location :Whole IndiaIndustry :AutomotiveMotor Vehicle ManufacturingJob Descriptions :We are seeking a skilledSenior Technician -(German car brands) experienceto join our team. As an Automotive Electrician, you will be responsible for installing, repairing, and...
-
Senior Technician
1 week ago
Delhi, Delhi, India Affinity Steps Full timeTitle: Senior Technician (German car brands)Location: Whole IndiaIndustry: Automotive, Motor Vehicle ManufacturingJob Description: We are looking for a talented Senior Technician with experience working on German car brands to be part of our team. As an Automotive Electrician, your main responsibility will be to install, repair, and maintain electrical...
-
Repair Technician
1 week ago
Delhi, Delhi, India Affinity Steps Full timePosting on behalf of our recruiting partners .Title : Engine Rebuild and Repair TechnicianLocation : Whole IndiaIndustry : Repair and MaintainanceJob Descriptions :We specialize in [specific services or products] and pride ourselves on delivering exceptional service and quality. We are currently seeking an experienced Engine Rebuild and Repair Technician to...
-
Desktop Support Technician L1 EG
1 week ago
Delhi, Delhi, India Excis Compliance ltd Full timeJob DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client's location or connecting via remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer...
-
Hardware Technician
1 week ago
Delhi, Delhi, India Iskraemeco Full timeIskraemeco is urgently looking for experienced Hardware Technician for Mysore, location. Interested candidates only with relevant years of experience are requested to send me your resume to recruitmentCVs to be sent with a subject line " Resume for Hardware Technician" . FRESHERS ARE REQUESTEDNOT TO SEND THEIR CVS AS THERE'S NO VACCANCY. Experience Range 5-8...
-
Senior Technical IT Support Associate
1 week ago
Delhi, Delhi, India SecureGen Full timeCompany DescriptionSecureGen is a Scientific Platform and Information Technology Service provider to Pharmaceutical, Biotechnology, and Healthcare organizations with a core focus on accelerating drug development innovation by providing a secure Platform as a Service for management of regulatory compliant data, analysis and tools.Role DescriptionThis is a...
-
Production Technician
1 week ago
Delhi, Delhi, India Flintex Consulting Pte Ltd Full timeJob DescriptionKey Job responsibilities- Performs machine & process setup- Perform Troubleshooting and maintenance of wire bonder and die attach machines- Maintain a good machine Uptime- Ensure the quality product is manufactured on schedule within the customer's requirement- Work with Cross functional Departments to resolve safety, quality and productivity...
-
Electronics Technician for Audio
1 week ago
Delhi, Delhi, India Beta three audio India Pvt Ltd Full timeJob descriptionElectronics Technician Job Description -Beta Three Audio India Pvt. Ltd. is looking for a for a well-organized, reliable Electronic Technician for Delhi, India. To be successful in this role, you should have 0-2 years of experience in the Audio Industry. The electronics technician's responsibilities include diagnosing and repairing...
-
Electronics Technician for Audio
1 week ago
Delhi, Delhi, India Beta three audio India Pvt Ltd Full timeJob descriptionElectronics Technician Job Description -Beta Three Audio India Pvt. Ltd. is looking for a for a well-organized, reliable Electronic Technician for Delhi, India. To be successful in this role, you should have 0-2 years of experience in the Audio Industry. The electronics technician's responsibilities include diagnosing and repairing...
-
Travel Technician
1 week ago
Delhi, Delhi, India HireSparks AV Recruiting Full timeJob DescriptionAudio Visual Travel Technician*IMMEDIATE HIRE*Audio Visual Installation TechnicianCome join a leader in the audio-visual industry in the Mid Atlantic region that is continuing to grow, with work split between Federal & Commercial there has been a steady and consistent demand for AVThe Audio Visual Installation Technician role requires direct...