Information Technology Partner

1 month ago

Bengaluru, India IKEA Full time

**Company description**
The IKEA brand is one of the most successful home furnishing brands in the world. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

You see things a little differently. So do we. We believe that what you values are more important than what your CV says. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us.

**Purpose of the job**:

- Provide professional onsite IT support with a high service level to local co-workers.
- Secure the support for a number of Inter IKEA IT systems and ensure the knowledge is kept professionally up-to-date about advances in technology.
- Secure organizational deliverables according to established Inter IKEA priorities through the development of a competent and high performing organization based on the needs of today and tomorrow.
- Responsible for ensuring business continuity of all supported Digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands.
- Be the link between central stakeholders and the office in the country and operate within a global Digital organization with global routines and guidelines to secure that tools are used correctly within each business unit.

**Job description**
- Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities according to agreed goals, defined strategies, budget and overall IT investments.
- Take necessary decisions and actions to solve issues, as well as priorities issues according to business needs in close co-operation with the global Single Point of Contact (Helpdesk) in an efficient and professional manner issues and know when and how to escalate it in the support chain.
- Perform all daily tasks according to set procedures, rules and guidelines and ensure that they are aligned within the organization.
- Actively participates in local IT experts network between other PLA units and secure IT communication locally.
- Provide technical training for onsite support staff and for new hires, including setting up and introducing technical equipment (e.g. laptops).
- Perform preventive maintenance and routine monitoring to ensure continuous uptime of the onsite IT infrastructure.
- Responsible for IT security in close co-operation with risk management and information security.
- Monitor the development of IT technologies and system trends, and evaluate their possible business benefits.
- Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders regarding support, upgrades, bug reporting, change requests, etc. when needed.
- At any time, act as an ambassador of Inter IKEA values.
- Support Admin Manager with office running operations.
- Support Admin Manager with vendor management and timely invoices.

**Qualification**
- Good Understanding of IKEA Strategic Landscape, especially Purchasing Strategy
- Good Understanding of IKEA business model and total cost approach
- Good knowledge of IKEA Purchasing Manual, Information Security Working Method and how to use them in the daily job tasks.
- Good knowledge of the end user's needs and IKEA business processes
- Good knowledge of IT service management, processes and toolsets, procedures and guidelines
- Good knowledge of the IKEA IT system landscape (common and local) and how it works for the IKEA business
- Good knowledge of the IKEA IT infrastructure standards and technical environment
- Good knowledge of the IKEA IT organization and its different roles IT Steer/Demand/Delivery
- Good knowledge of Purchasing Operations systems, processes and regulations,
- Deep understanding of business impact upon service requests and incidents
- Deep knowledge of software, hardware, IP networks and voice communication
- Good knowledge of project management tools and methodology

**Motivation**
- Motivated to take initiative to attain common goals and targets
- Service-minded and professional, putting the end users’ needs and IKEA business operations in focus
- Interest of people's life at home, high energy and drive to deliver results
- Motivated to provide outstanding IT support and solve problems in a seamless chain together with IT Delivery Strive for personal development and learning. Highly motivated to contribute to competence development
- Highly motivated in securing excellence in operations and compliance

***Capabilities**
- Ability to be an IT ambassador in Purchasing Operations Area by guiding end users and adapting communication to different situations and persons in a simple and user-friendly way, thereby simplifying perceived complexity and structure of IT.
- Ability to share information, knowledge and experience with colleagues
- Good communication skills that can help to build relationships and networks with people acro

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