Sales and Customer Service Representative
6 months ago
Responsibilities:
SALES:
- Serve as a brand ambassador, effusively promong Physique 57 India's premier products and services
to prospecve clients.
- Engage proacvely with potenal clients, understanding their fitness aspiraons, and recommending
tailored membership opons.
- Conduct comprehensive sales consultaons, providing detailed insights into our offerings, and
addressing client inquiries professionally.
- Maintain meculous and up-to-date records of sales acvies, including leads, prospects, and
conversions.
- Consistently meet or exceed sales targets, acvely contribung to the overall revenue growth of the
organizaon.
- Connuously update product knowledge and stay informed about industry trends to deliver
unparalleled service to clients.
CLIENT SERVICING:
- Provide exceponal customer service, ensuring an outstanding experience for all clients.
- Assist clients with inquiries, promptly resolve concerns, and offer expert guidance on class schedules,
membership details, and studio amenies.
- Culvate and nurture client relaonships, fostering long-term loyalty through personalized
interacons and a&enve consideraon of individual needs.
- Acvely listen to client feedback, promptly address concerns, and provide valuable insights to the
management team for ongoing improvement.
- Maintain accurate client records and databases, demonstrang meculous a&enon to detail and
maintaining utmost confidenality.
- Collaborate seamlessly with other team members to ensure smooth operaons and consistently
deliver high-quality service.
STUDIO OPERATIONS:
- Work closely with the studio team to maintain an inving and impeccably organized environment for
clients.
- Assist in essenal administrave tasks such as class check-ins, membership renewals, and seamless
processing of payments.
- Uphold Physique 57 India's stringent cleanliness standards, ensuring the studio maintains an
impeccable appearance at all mes.
- Support the successful implementaon of promoonal acvies and events, fostering client
engagement and enhancing retenon.
**Requirements**:
- Availability to work a full-me schedule of 5 days per week, including Saturdays & Sundays.
- Flexibility to accommodate a dynamic work schedule, including weekends, evenings, early mornings,
and on holidays.
- Minimum 2 years of demonstrated experience in sales and client servicing, preferably within the
fitness or hospitality industry.
- Proven track record of consistently meeng or exceeding ambious sales targets.
- Excellent communicaon and interpersonal skills, enabling effecve client engagement and
relaonship-building.
- Exceponal customer service orientaon, demonstrang a genuine passion for surpassing client
expectaons.
- Keen a&enon to detail, along with exceponal organizaonal and multasking abilies.
- Ability to thrive in a fast-paced, dynamic environment, adept at adapng to changing priories.
- Proficiency in ulizing computer systems, databases, and customer relaonship management (CRM)
so ware.
- Flexible availability to accommodate evening shi s, weekends, and holidays as required by business
needs.
- Strong affinity for fitness, coupled with a solid understanding of the fitness industry, will be viewed
favourably.
- Acvely contribute to companies’ topline revenue through achieving predetermined sales targets.
**Salary**: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid time off
Supplemental pay types:
- Performance bonus
Travel requirement:
- No travel
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
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