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Tellecaller

1 month ago

Jaipur Rajasthan, India BT ROOMER LLP Full time

Company Name: Zucol Group
**Job Title: Telecaller**
**Key Responsibilities**:

- **Outbound/Inbound Calls**:

- Make outbound calls to potential customers or respond to inbound inquiries.
- Promote and sell products or services to potential clients.
- Follow up with leads and customers to ensure satisfaction and resolve any queries.
- **Lead Generation**:

- Identify potential leads through various sources such as databases, referrals, and social media.
- Engage with leads to qualify them for sales conversion or business opportunities.
- **Customer Relationship Management**:

- Establish and maintain a positive relationship with customers.
- Address customer queries, issues, and feedback in a professional and timely manner.
- **Product Knowledge**:

- Stay informed about the company's products or services and answer customer queries effectively.
- Offer relevant solutions based on the customer’s needs and preferences.
- **Sales and Upselling**:

- Meet or exceed sales targets and performance metrics.
- Upsell additional services or products when appropriate.
- **Feedback Collection**:

- Gather feedback from customers about their experiences, satisfaction levels, and suggestions for improvement.
- **Follow-up Activities**:

- Follow up with customers regarding unresolved issues or pending actions.

**Skills and Qualifications**:

- **Communication Skills**: Excellent verbal and written communication skills.
- **Listening Skills**: Ability to listen actively and understand customer needs.
- **Customer Service Orientation**: A focus on delivering exceptional customer service.
- **Sales Skills**: Ability to persuade and influence potential customers.
- **Problem-Solving**: Ability to handle customer complaints or issues effectively.
- **Organizational Skills**: Strong time management and the ability to multitask.
- **Target-Oriented**: Ability to meet or exceed sales and performance targets.

**Educational Qualifications**:

- **Preferred**: Bachelor's degree in any stream or relevant field.

**Experience**:

- **Entry-level**: 0-1 year of experience in telecalling, customer service, or sales.

**Working Conditions**:

- **Full-time/Part-time**:

- Day shift
- **Location**: Work from office.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Work Location: In person