Printer Technician

3 weeks ago

Maharashtra, India Toshvi Computer Services Full time

3 - 5 years

Job Type :Full Time

As Per Industry Standard / Caliber

Maharashtra/Goa

Qualification:

- Graduation in any discipline

Certification :Knowledge of all type of printers

Experience:

- Minimum 3 - 5 years of working experience as Printer Technician

Skills:

- Prior experience in handling HP printer repair and maintenance
- Analyze and resolve any technical issues related to computer systems, hardware, and computer peripherals
- Must be available to provide on-site servicing and rectify the major OEM printers
- Proper knowledge of Point of Sales (POS) systems
- Resolve problems with the desktops, laptops, and printers at the component level
- Record, upgrade and replace hardware and software systems
- Offer technical support for activities associated with the identification, prioritization, and resolution of reported problems
- Install and reinstall software packages and updates
- Be able to recognize, research, isolate, resolve, and follow-up on problems
- Handle all administrative aspects within the time limit
- Provide feedback that includes customer information and usage reports for the printer
- Must be able to solve problems, have excellent verbal and written communication skills, understand and interpret technical terms

Roles And Responmsibilities:

- The technician must be able to install and configure the printer on the network. If the printer needs parts to keep it operational, a technician is responsible for the maintenance. It can include ordering and installing the components on the machine.
- The Printer Repair Technician should be well-versed with the functionality to explain the equipment operation better to the customer. They have to assess the equipment to identify the source of the problem, suggest solutions and other corrective actions. It is the responsibility of the HP Printer Technician to attend to dispatch calls and follow up the dispatch procedures.
- The technician will have to directly interact with the customers before the site visit. This will help the professional to ensure corrective measures are taken to rectify it.
- They have to maintain a positive relationship with the customers. They have to attend the manufacturers training sessions and keep themselves updated with the technology advancements.
- The professional will have to take care of the basic connectivity issues related to the printer and printing. They have to be in constant touch with the service management to keep track of the customer issues. The professionals have to manage a daily service call activity. The technician should manage and maintain onsite inventory.

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