Customer Service Desk
1 month ago
2. Diagnose and troubleshoot hardware and software problems with printers, including connectivity issues, paper jams, and print quality issues.
3. Guide customers through step-by-step instructions to resolve printer problems and perform basic maintenance tasks.
4. Escalate complex technical issues to senior support staff or field service technicians for further investigation and resolution.
5. Document customer interactions, troubleshooting steps, and solutions in the ticketing system accurately and thoroughly.
6. Follow up with customers to ensure that printer issues have been resolved satisfactorily and provide additional assistance if needed.
7. Collaborate with other support team members to share knowledge, best practices, and improve overall service quality.
**Salary**: ₹22,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Shift:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Printer support: 2 years (required)
- total work: 3 years (required)
Ability to Commute:
- Mumbai, Maharashtra (required)
Ability to Relocate:
- Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8130466661
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