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Customer Support
4 months ago
Role: Customer Support /Service Desk
**Responsibilities**:
- **Customer Support**_:
- **International Voice Experience **is must.
- **Excellent communication skills** to attend/resolve client issues on calls/chat/mail.
- Analytical problem solvers who will understand issues and to resolve customer issues.
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently.
*Being proactive and show the utmost respect for customer’s time.
*Good time management, ensuring all contacts with customers add value.
- **Service Desk**_:
- **Experience in using ticketing tools such as Service now, Remedy, control M.**
** Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory**:
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
*Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
Qualification: Any Graduates (15 Years of Education and No Backlogs)
Experience: min 1 year-5 years
Work Location: Pune ( Sangamvadi **)**
CTC: 4 LPA -6 LPA+ Shift Allowances+ Free Cab Facility
Shift : Rotational Shift
Working Mode: Work from office
Interview Mode: Face to Face
**Job Types**: Full-time, Permanent
**Salary**: ₹300,000.00 - ₹600,000.00 per year
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support/Service desk: 1 year (required)
Work Location: In person