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Customer Support

4 months ago


Pune Maharashtra, India Fidelis Technologies Pvt Ltd Full time

Role: Customer Support /Service Desk

**Responsibilities**:

- **Customer Support**_:

- **International Voice Experience **is must.
- **Excellent communication skills** to attend/resolve client issues on calls/chat/mail.
- Analytical problem solvers who will understand issues and to resolve customer issues.
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently.
*Being proactive and show the utmost respect for customer’s time.
*Good time management, ensuring all contacts with customers add value.
- **Service Desk**_:

- **Experience in using ticketing tools such as Service now, Remedy, control M.**
** Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory**:

- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
*Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value

Qualification: Any Graduates (15 Years of Education and No Backlogs)

Experience: min 1 year-5 years

Work Location: Pune ( Sangamvadi **)**

CTC: 4 LPA -6 LPA+ Shift Allowances+ Free Cab Facility

Shift : Rotational Shift

Working Mode: Work from office

Interview Mode: Face to Face

**Job Types**: Full-time, Permanent

**Salary**: ₹300,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support/Service desk: 1 year (required)

Work Location: In person