Agility Coach

3 weeks ago

Hyderabad, India JPMorgan Chase Bank, N.A. Full time

The Agility coach leverages foundational coaching techniques and knowledge of core agility methodologies to guide product execution and delivery. Coaching may extend beyond the boundaries of the aligned product to develop and share knowledge of the product development lifecycle.
**Desired Outcomes**:

- Increasing the effectiveness of agile ways of working in Product team through coaching, influencing, teaching and participating in Community of Practice activities, therefore enabling Product team to deliver business outcomes
- Working with Product Teams and across the organization, enhancing the understanding the value of agility, especially with regards to ensuring prioritization of workflow and updating the product backlog
- Support Product Team with agility, relevant tools and methodologies to successfully deliver complex Products; guides the team to self-management and cross functionality
- Build a trusting, safe and transparent environment for both business and tech stakeholders, where problems can be raised during appropriate scrum events, without fear of blame, and with a culture of continuous improvement

**Key Responsibilities**:
**Optimize the groups way of working**:

- Work with all group members and stakeholders to help them fully understand and commit to group goals
- Improve group processes and structures for better alignment, coordination, transparency and to reduce waste and optimize for efficiencies taking a data-driven approach
- Monitor group performance and health and facilitate conversations when intervention/changes are needed
- Help the group implement organizational changes, and share feedback when changes don't work as expected
- Help guide the group in experimentation

**Facilitate and remove impediments**:

- Enable identification and removal of impediments to group performance and health
- Facilitate problem-solving and decision-making with colleagues inside and outside the group
- Communicate inside and outside the group
- Facilitate group events and workshops (as appropriate given the group's maturity)

**Shape a healthy, thriving group culture**:

- Create a culture centered on trust, transparency, continuous improvement and empowerment
- Help to increase the group's psychological safety using coaching behavior inside and outside the group
- Help to build a culture of collaboration including establishing feedback loops within and outside of the group

**Coach and teach**:

- Know the group's customers, products and technologies sufficiently well to engage in problem solving and be a group spokesperson
- Coach group leader, stakeholders, other Agility Coaches and where appropriate, group members on how to adopt and optimize their way of working to increase impact and improve performance and health. Aim to coach oneself out of the role
- Teach (or bring in teachers) to improve the group's practices, leveraging WOW, Agile (scaling, enterprise, etc.), Design, DevOps, Lean and other approaches

**Desired Skills**:
**Facilitation**: Demonstrates techniques for engaging an audience, balancing the conversation, and being neutral to work towards agreed upon goals/outcomes (problem solving, prioritization, decision making, mediation)

**Lean Agile Process Knowledge**: Demonstrates foundational knowledge of various agile frameworks (e.g., Scrum, Kanban, LeSS, SAFe) and is experienced in using the lean agile processes / methodologies to enable agile environments and support the development of products and delivering services (e.g., oversight of a distinct portfolio of work, prioritizes and identifies trade-off decisions, triages issues).

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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