Process Designer

3 weeks ago

Bengaluru Karnataka, India PhonePe Full time

**About PhonePe Group**:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

**Culture**

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

The customer experience team at PhonePe takes full ownership of a customer’s journey on the app,

identifies opportunities for it to be better based on customer VOC, reduces effort to get help and strives to

provide quick and meaningful resolution. To better the customer experience by being an ambassador for

our customers and fulfilling a core cultural tenet of ‘Customer First’ is how we execute on our vision to be

best in class.

The ‘Process Designer’ is a strategic role impacting customer experience. PhonePe caters to various

segments of customers through the diverse product offerings. A process designer’s role is at the core

laying the foundation for the exceptional experience each of those customers have while interacting with

the support org. The role contributes to preempting and continually identifying the customer needs to

design the most efficient and effective processes to drive top class experience.

ROLE EXPECTATIONS:
Process flows - Pursue extensive ticket analysis, gather customer insights and identify possible failure

points for processes which lead to issues and subsequent tickets. Design effective automation

(BOT/IVR) flows and other process flows for the assigned PODs with focus on
- Customer experience
- Influence from VOCs
- Influence from data analysis
- Compliance to set guidelines
- Impact
- Priority

VOCs - Exceptional grip on VOCs for the PODs assigned
- Placeholders to perform VOC analysis
- Prepare internal prioritization roadmaps basis the VOC analysis
- Work with different stakeholders to identify solutions to the identified VOC influencers

Tracking - Monitor the progress of metrics
- Placeholder for daily monitoring of POD metrics
- Identify challenges and solutions in partnership with AMs

Communication: Work with the team to build the narratives for accomplishments, POD progress etc.

Play an active role in Weekly and Monthly business reviews

Collaboration: Regular connects with stakeholders to share updates, understand pain points, brainstorm

etc

Learning - Upskill self with the customer journey, priorities of other PODs to provide PD with BCP and

reduce the dependency on single POCs
- Should be curious, deploy first principles thinking and question norms/as-is processes to

ideate/create and lead new projects focused on customer experience, automation with a

measurable business impact.
- Should display structured problem-solving skills and use a systematic, disciplined and fact-based

process to get RCAs and solve them.

provide relevant insights to stakeholders - business teams, product and engineering leadership.
- Have good interpersonal and communication skills. Be able to multitask and prioritize basis

impact.

Educational qualification & experience:

- Education - Graduate in any stream

Design/Process Improvement with active role played in VOC analysis, Data Analysis,

Prioritization exercises.

**PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)**
- **Insurance Benefits - **Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- **Wellness Program -** Employee Assistance Program, Onsite Medical Center, Emergency Support System
- **Parental Support - **Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- **Mobility Benefits - **Relocation benefits, Transfer Support Policy, Travel Policy
- **Retirement Benefits - **Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- **Other Benefits - **Higher Education Assistance, Car Lease, Salary Advance Policy

**_Working at PhonePe is a rewarding experience Great people, a work environment that thrives on creativity, the opportuni

  • Fashion Designer

    5 days ago

    Bengaluru, Karnataka, India Hatira designer Boutique Full time

    Handling Customer requirements, managing design process from conception to final styling Knowledge of designing, sketching, fabric, techniques and creating lookbook Coordinating with delivery team and ensure delivery deadlines are met Participate in Exhibitions and showcase our work Responding to customer queries via various social media...

  • Graphic Designer

    2 hours ago

    HSR Layout, Bengaluru, Karnataka, India Life designer private limited Full time

    **Job Title: Graphic Designer** **Responsibilities**: - Develop design solutions that meet project objectives and align with brand guidelines. - Create visual elements such as logos, original images, and illustrations. - Select colors, images, typography, and layout to enhance design. - Collaborate with team members to ensure projects meet deadlines and...

  • Voice Process Associate

    20 hours ago

    Bengaluru, India Offload Process Private Limited Full time

    Designation**:Voice Process Associate (International Process)** **Responsibilities and Duties** - Screen calls and routing them to the appropriate individual. - Giving timely and professional responses to clients and customers. - Build rapport, listen, clarify and manage the conversational flow - Manage upset customers, conflicts and challenging...

  • Process Designer

    1 day ago

    Bengaluru, India BT Group Full time

    Process Designer **Job Req ID**:15755**Posting Date**:05-May-2023**Function**:Product & Propositions**Location**:RMZ Ecoworld, Devarabeesanahal, Bengaluru, India**Salary**:Competitive**Why this job matters** As a Process Designer, you will focus on the development of new operational processes within specific propositions and/or business capabilities. You...

  • Process Designer

    5 days ago

    Bengaluru, Karnataka, India PhonePe Full time

    **About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...

  • Process Designer

    1 day ago

    Bengaluru, India BT Group Full time

    Process Designer **Job Req ID**:15756**Posting Date**:05-May-2023**Function**:Product & Propositions**Location**:RMZ Ecoworld, Devarabeesanahal, Bengaluru, India**Salary**:Competitive**Why this job matters** The Service Design Specialist independently undertakes and executes advanced activities for the crafting of services based on an advanced understanding...

  • Process Designer

    4 days ago

    Bengaluru, India BT Group Full time

    Process Designer **Job Req ID**:15586**Posting Date**:03-May-2023**Function**:Product & Propositions**Location**:12 Bannerghatta Road, Bengaluru, India**Salary**:Competitive**Why this job matters** Working on the majority of Products contained within the Portfolio, Process Designers are both Analysist of the current state based on data evidence and insight...

  • Sales Manager

    Found in: Talent IN C2 - 1 week ago

    Bengaluru, India Life Designer Full time

    We are a Global Creative Studio that Combines Design Expertise with Technology and Intelligence to Revolutionize your Business. As a Design and Technology company we help #Founders, #CEOs, #CTOs and #CMOs Build High quality Digital Products that People will get Addicted to .The Role You will be responsible for : Organising data and generating deep customer...

  • Process Designer

    Found in: Talent IN C2 - 3 weeks ago

    Bengaluru, India PhonePe Full time

    About PhonePe Group:  PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...

  • Accountant

    Found in: Talent IN C2 - 1 week ago

    Bengaluru, India Life Designer Full time

    We are a Global Creative Studio that Combines Design Expertise with Technology and Intelligence to Revolutionize your Business. As a Design and Technology company we help #Founders, #CEOs, #CTOs and #CMOs Build High quality Digital Products that People will get Addicted to .The Role You will be responsible for : Managing the GL reporting and processing of...

  • Process Designer

    Found in: Whatjobs IN C2 - 1 week ago

    Bengaluru, India PhonePe Full time

    About PhonePe Group:PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as...

  • Image Processing

    3 days ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Role: Image Processing Exp : 3-10 years Must have: Strong knowledge of design, development & validation of mathematical algorithms used to analyze and process digital signal and image data 2. Strong knowledge of signal and image processing principles and mathematical methods to develop image capture systems 3. Strong source code debugging skill 4....

  • Process Design Engineer

    Found in: Talent IN C2 - 3 weeks ago

    Bengaluru, India May I Help You Full time

    Client : Oil and GasIndia Location : Bangalore , Hyderabad and ChennaiInternational Location : Dubai, Saudi Arabia, China, the U.K., and FrancePackage : AS per marker standardsPlease share cv to contact@mayihelpu.co.inJob OverviewWe are seeking a skilled and experienced Process Design Engineer to join our team at May I Help You. As a Process Design Engineer,...

  • Process Executive

    5 days ago

    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    **Online Analyst - CM** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - Customer support to international customers over the phone for voice process (INBOUND and Outbound calling). - Client products to the customer...

  • Process Executive

    5 days ago

    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    **Online Analyst - CM** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - Customer support to international customers over the phone for voice process (INBOUND and Outbound calling). - Client products to the customer...

  • Process Coordinator

    5 days ago

    Dasarahalli, Bengaluru, Karnataka, India Brand Scale-Up Inc. Full time

    Hiring for: Brand Scale-Up Inc. Location: Dasarahalli (near Manyata Tech. Park), North Bangalore Designation: Process Coordinator Experience: Fresher or 1-2 years **Salary**: 12K to 20K depending upon competency Responsibilities/ Requirements Process Coordinator: A process coordinator is responsible for overseeing and managing various processes within...

  • Specialist - Process Design

    Found in: Talent IN C2 - 3 weeks ago

    Bengaluru, India Flipkart Full time

    Roles & Responsibilities Designing a fungible and cost-effective supply chain network in Last mile in line with business objectives and customer requirements Improving productivity through the development of robust and effective operational best practices and optimize infrastructure requirements for the last mile and first delivery hubs Working...

  • Process Design

    Found in: Whatjobs IN C2 - 4 days ago

    Bengaluru, India Curefit - house of cult Full time

    Role Details:This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our fitness centers involving our members, trainers, center managers, center infrastructure and housekeeping (at the center level), as well as their respective...

  • Gfc Global Process Owner

    5 days ago

    Bengaluru, Karnataka, India ALSTOM Full time

    Req ID:445766 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...

  • Process Designer

    Found in: Whatjobs IN C2 - 2 weeks ago

    Bengaluru, India PhonePe Full time

    About PhonePe Group:PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as...