Customer Care Executive

3 weeks ago


India Ipsator Analytics Full time

Job Description

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Identifying, escalating priority issues and reporting to the high-level management.
Answering inbound calls.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.

**Job Types**: Full-time, Regular / Permanent

**Benefits**:
Paid sick time
Paid time off

**Schedule**:
Rotational work shift, Rotational weekoff, 6 days/week
Day shift
Evening shift
Flexible shift
Morning shift
Rotational shift
Weekend availability

**Work Location**: Hybrid/Remote (in Noida, 201301)

**Expected Start Date**: 21/04/2023
**Requirements**:
**Education**:
Higher Secondary(12th Pass) (preferred)

**Experience**:
**Customer support**: 1 year (required)

**total work**: 1 year (required)

**Language**:
Hindi (required)
English (required)
any other regional language (Optional)
About Company / Benefits

Fixed Salary and benefits

**Supplemental pay types**:
Overtime pay

Performance bonus

**About Ipsator**:
We are a dedicated and committed team of developers, designers, customer satisfaction heroes, technology enthusiasts, geeks and operations ninjas helping our clients and partners bring their ideas to life.

Join us to work on a software platform of national importance and contribute to Solving4Bharat.

Ipsator focuses on Food Tech. Their company has offices in Bengaluru and Noida.

**Role**:
Customer Care Executive

**Location**:
Noida, Uttar Pradesh, India

**Work Exp.**:
1-3 Years

**Job Type**:
Full Time

**Salary**:
INR 1.5-2 LPA



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