Patient Care Coordinator in Medellin

2 weeks ago


india Apollo XCM LLC Full time
Job Description
This is an on-site position based in Medellin, Colombia. Only applications in English will be reviewed.
Apollo XCM is looking for the best 'Patient Care Coordinator' who will play a vital role in enhancing the patient experience by providing personalized support and guidance throughout their healthcare journey.
What you'll be doing:
  • Serve as the primary point of contact for patients, caregivers, and healthcare providers, offering empathetic assistance and resolving inquiries promptly.
  • Coordinate patient appointments, referrals, and follow-up care, ensuring timely access to medical services and resources.
  • Collaborate with interdisciplinary teams to facilitate care coordination and optimize patient outcomes.
  • Educate patients and caregivers on treatment plans, medications, and self-care strategies, promoting health literacy and empowerment.
  • Maintain accurate patient records, documenting interactions, care plans, and progress notes in compliance with regulatory standards.
  • Identify and address barriers to care, advocating for patients' needs and facilitating access to supportive services and community resources.

Requirements
  • Registered Nurse (RN) license in US or Colombia.
  • Previous experience in healthcare coordination, patient advocacy, or customer service role.
  • Bilingual (Spanish and English), with strong proficiency both verbal / written - in both languages. The required English level is C1 or above. This is a MUST, since 100% of communications will be in English.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
  • Knowledge of medical terminology and healthcare systems.
  • Empathetic and compassionate demeanor with a commitment to patient-centered care.
  • Focus on customer service.
  • Enjoys working with people.
  • Meticulous attention to detail.
  • Ability to work independently and proactively.
  • Ability to work in a fast-paced environment and demonstrate exceptional multitasking.
  • Understanding of startup culture.

Benefits
  • Contractor agreement with our Headquarters in US
  • Monday to Friday, 7 a.m. to 4 p.m, 8 a.m. to 5 p.m. or from 9 a.m. to 6 p.m.
  • Salary starting at $4,000,000 COP/month, plus social security (Commensurate with experience)
  • Opportunities for learning and development
  • Stimulating multicultural environment

Requirements
Bilingual (Spanish and English) with strong proficiency. Experience in Customer Service, Hospitality, or BPO Excellent interpersonal and communication skills. Customer service-oriented and enjoys working with people. Meticulous attention to detail. Ability to work independently and proactively. Thrives in a fast-paced environment with exceptional multitasking. Familiarity with startup culture. Long-term commitment.

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