Customer Care Medewerker

4 weeks ago


india BaanBuro Full time
Job Description
Als Customer Care Medewerker werk je nauw samen met de interne afdelingen en ben je het aanspreekpunt voor de klant. Binnen deze fijne kmo versterk je het team en zorg je, samen met je collega's, voor een goede service voor de klanten.
  • je brengt het dossier van klanten in orde zodat ze operationeel zijn;
  • je beheert service - en garantieovereenkomsten;
  • je registreert vragen en verzoeken in CRM, geeft er gevolg aan en volgt dit verder op;
  • telefonisch geef je informatie, advies en ondersteuning aan de klanten;
  • je formuleert voorstellen voor verdere optimalisatie van de service;
  • je voert GDPR aanvragen uit en volgt dit op;
  • je rapporteert maandelijks aan de projectmanager.

Vereisten
  • je bent bij voorkeur in het bezit van een bachelordiploma in een administratieve richting;
  • je kan bij voorkeur reeds enige ervaring voorleggen in een service verlenende functie;
  • je bent PC-vaardig: CRM software en courante software in het algemeen;
  • naast het Nederlands, kan je je ook uitdrukken in het Frans;
  • je bent een communicatief persoon met een klantgerichte houding;
  • je denkt probleemoplossend en beschikt over een logisch en analytisch denkvermogen;
  • je kan prioriteiten stellen. 

Voordelen
  • je wordt tewerkgesteld in een boeiende kmo met een aangename werksfeer;
  • je komt terecht in een fijn en hecht team van collega's die je graag begeleiden;
  • interne opleiding en begeleiding is voorzien;
  • gevarieerde functie met ruimte voor initiatief;
  • mooi salarispakket.

Requirements
- je bent bij voorkeur in het bezit van een bachelordiploma in een administratieve richting; - je kan reeds enige ervaring voorleggen in een service verlenende functie; - je bent PC-vaardig: CRM software en courante software in het algemeen; - naast het Nederlands, kan je je ook uitdrukken in het Frans; - je bent een communicatief persoon met een klantgerichte houding; - je denkt probleemoplossend en beschikt over een logisch en analytisch denkvermogen; - je kan prioriteiten stellen.

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