Customer Service Agent

7 months ago

Gurgaon, India Webhelp Full time

**Advisor**

**Location**
- Gurugram, India**Language**
- English***

**Job Advert**:

- Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance?

We are looking for vibrant and energetic Non-Voice Agents to join us on a 3-month contract in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive. We need solution finders who are passionate about people and take the time to understand their needs, and go the extra mile to make someone else’s day by providing excellent customer service.

**What you’ll be doing**
- Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly
- Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals
- Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources
- Maintaining a positive, constructive attitude in the workplace including presenting challenges in a positive light, offering constructive approaches to overcoming difficulties and treating all individuals with respect
- Prioritising work, balancing importance from the customer perspective and operational efficiency
- Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress
- Developing and maintaining current knowledge of the campaign
- Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process
- Ensuring first contact resolution at all times
- Endeavouring to achieve and exceed all operational metrics and targets

**We want you if you’ve got**
- Compassion, so that customers are able to sense that you really care about them
- Sparkling conversation manner to make customers feel like you can relate to them
- Cool head under pressure to handle the easy and hard times
- 'Can do’ attitude and be willing to do and be your best every day
- Confidence to establish common ground, draw strength from setbacks and influence others

**What you’ll need**
- Minimum high school level education
- Minimum 8 months' experience in a contact centre
- Web chat experience in a contact centre environment (Advantageous)
- Experience working for international BPO (Advantageous)
- High proficiency in the English language with excellent business writing skills
- Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions

**What we are offering**
- Competitive salary
- Free transport facility
- Medical benefits
- Rewards and recognition all year round
- State of the art facilities including cafeteria, indoor games and other recreation activities
- Industry experience to boost your career

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers.

  • Customer Service Agent

    6 months ago

    Gurgaon, India Webhelp Full time

    **Job Advert** Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on permanent role in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who work...

  • Customer Service Agent

    6 months ago

    Gurgaon, India Webhelp Full time

    **Advisor** **Location** - Gurugram, India**Language** - English*** **Job Advert**: - Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on permanent role in Gurgaon to join our...

  • Customer Service Agent

    6 months ago

    Gurgaon, India Webhelp Full time

    **Advisor** **Location** - Gurugram, India**Language** - English*** **Job Advert**: - Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on a 3-month contract in Gurgaon to join our...

  • Customer Service Agent

    1 month ago

    Gurgaon, Haryana, India iEnergizer Full time

    iEnergizer is a leading Business Process Outsourcing provider, dedicated to delivering performance-driven customer management solutions. As a trusted partner, we act as an extension of our clients' operations, providing high-quality services while lowering operating costs.The RoleYou will be responsible for handling inbound calls and emails in a professional...

  • Customer Service Agent

    7 months ago

    Gurgaon, India Webhelp Full time

    **Job Advert** Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on a 3-month contract in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who...

  • Customer Service Agent

    7 months ago

    Gurgaon, India Webhelp Full time

    **Job Advert** Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on a 3-month contract in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who...

  • Customer Service Representative

    4 days ago

    Gurgaon, Haryana, India Genpact Full time

    Job Title: Process Associate - Customer CareDescription:Genpact, a global professional services and solutions firm, is seeking highly skilled individuals to develop trusting relationships with internal and external customers.This role supports the daily needs of Contact Center Agents and requires strong communication skills to work with internal and external...

  • Customer Service Representative

    4 weeks ago

    Gurgaon, Haryana, India Genpact Full time

    Company Overview">Genpact is a global professional services and solutions firm delivering outcomes that shape the future. We are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI enable us to...

  • Customer Service Representative

    6 months ago

    Gurgaon, India Cubnet Service Full time

    Responsibilites: - Provide knowledgeable answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Any Graduate can apply - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills - Ability to...

  • Licensed Insurance Agent

    1 month ago

    gurgaon, India LIC Full time

    Company Description LIC, a state-owned public sector life insurance corporation, is the largest financial institution and life insurance organization in India. With its central office in Mumbai and multiple regional and divisional offices, LIC serves both urban and rural areas. Established in 1956 through an Act of Parliament, LIC has been a key player in...

  • Licensed Insurance Agent

    1 month ago

    gurgaon, India LIC Full time

    Company DescriptionLIC, a state-owned public sector life insurance corporation, is the largest financial institution and life insurance organization in India. With its central office in Mumbai and multiple regional and divisional offices, LIC serves both urban and rural areas. Established in 1956 through an Act of Parliament, LIC has been a key player in...

  • Customer Service Agent

    7 months ago

    Gurgaon, India Elite Business Solution Full time

    Elite Business Solution is hiring for International Customer Service in **Gurgaon**. - Work From Office. - Face to face interview only. - Need Immediate Joiners. - Freshers & Experienced Can Apply. - Graduates & UG Are Eligible. - Excellent Communication Skills Required. - Day Shifts Job Responsibilities: - Answer calls professionally and provide...

  • Licensed Insurance Agent

    1 month ago

    Gurgaon, India LIC Full time

    Company Description LIC, a state-owned public sector life insurance corporation, is the largest financial institution and life insurance organization in India. With its central office in Mumbai and multiple regional and divisional offices, LIC serves both urban and rural areas. Established in 1956 through an Act of Parliament, LIC has been a key player in...

  • Licensed Insurance Agent

    1 month ago

    Gurgaon, India LIC Full time

    Company Description LIC, a state-owned public sector life insurance corporation, is the largest financial institution and life insurance organization in India. With its central office in Mumbai and multiple regional and divisional offices, LIC serves both urban and rural areas. Established in 1956 through an Act of Parliament, LIC has been a key player in...

  • Customer Service Representative

    1 month ago

    gurgaon, India Coforge Full time

    Travel Domain : Customer Service - Voice Process Work Location- Gurgaon Work Mode- 5 Days WFO (2 Rotational Off) Shift - 24*7 Rotational Shift Budget upto- 4.5LPA Eligibility- Fresher/Experienced GENERAL DESCRIPTION OF THE ROLE Love Holidays is the fastest growing online travel agency in the UK. Love holidays acts as an agent in respect of all bookings made...

  • Customer service representative

    1 month ago

    Gurgaon, India Coforge Full time

    Travel Domain : Customer Service - Voice Process Work Location- Gurgaon Work Mode- 5 Days WFO (2 Rotational Off) Shift - 24*7 Rotational Shift Budget upto- 4.5 LPA Eligibility- Fresher/Experienced GENERAL DESCRIPTION OF THE ROLE Love Holidays is the fastest growing online travel agency in the UK. Love holidays acts as an agent in respect of...

  • Customer Service Representative

    1 month ago

    Gurgaon, India Coforge Full time

    Travel Domain : Customer Service - Voice ProcessWork Location- GurgaonWork Mode- 5 Days WFO (2 Rotational Off)Shift - 24*7 Rotational ShiftBudget upto- 4.5LPAEligibility- Fresher/ExperiencedGENERAL DESCRIPTION OF THE ROLELove Holidays is the fastest growing online travel agency in the UK. Love holidays acts as an agent in respect of all bookings made on...

  • Customer Service Representative

    3 weeks ago

    Gurgaon, Haryana, India Genpact Full time

    About GenpactGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Customer Connect Agent

    7 months ago

    Gurgaon, India Cars24 Full time

    At Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our _ - employees and customers!_ This role is based in Gurgaon This role is full time, flexible hours across a rotating roster. Love cars? Love delighting customers? Join our founding team that will transform the way cars are bought and sold in Australia! As...

  • Customer Service Representative

    1 month ago

    gurgaon, India Coforge Full time

    Travel Domain : Customer Service - Voice ProcessWork Location- GurgaonWork Mode- 5 Days WFO (2 Rotational Off)Shift - 24*7 Rotational ShiftBudget upto- 4.5LPAEligibility- Fresher/ExperiencedGENERAL DESCRIPTION OF THE ROLELove Holidays is the fastest growing online travel agency in the UK. Love holidays acts as an agent in respect of all bookings made on...