Customer service representative

2 months ago


Gurgaon, India Coforge Full time

Travel Domain : Customer Service - Voice Process Work Location- Gurgaon Work Mode- 5 Days WFO (2 Rotational Off) Shift - 24*7 Rotational Shift Budget upto- 4.5 LPA Eligibility- Fresher/Experienced GENERAL DESCRIPTION OF THE ROLE Love Holidays is the fastest growing online travel agency in the UK. Love holidays acts as an agent in respect of all bookings made on their website or by telephone. LH was established in Jan 2012, as an online travel agent, giving customers the opportunity to search for holidays. LH are now the 9th largest ATOL holder, within the UK. Travel consultant role is to manage bookings for customers who are planning their travel using LH portal & handle all travel related queries including refunds & amendments via OB/IB calls, chats & back-office functions. KEY DELIVERABLES EXPECTED Excellent Verbal & Written Communications skills to connect with Internal & External Customers. Must have relevant Travel vertical experience and domain knowledge. Should be good in managing / handling customer queries & providing faster resolution. Confident in making follow-up calls to close the tickets. Able to handle both inbound & outbound calls. Sound knowledge on Amadeus/GDS/Sabre & any other relevant travel platforms Open for the rotational shift in 24 X7 environment QUALIFICATION Graduates/Under Grads Multi-lingual European languages (Optional) Certification in Travel Applications/Domain Functional knowledge of Microsoft Office software packages Basic knowledge on Google Suit (Docs, Sheets…etc.) Keyboard Skills – Good Typing speed (30 WPM) KEY COMPETENCIES / KEY SKILLS • Excellent Communication skills both written & verbal (English) European languages (optional) • Team player and contribute towards Team goals • Should be able to work in a high-pressure environment • Flexible to work with roster offs & shifts • Taking Ownership & act responsibly with Organization’s guidelines OTHER REQUIREMENTS Rotational shifts Ready to commute by self if company transport isn’t available to the residing zone. 24 X7 working Environment, team member will get 2 offs (split offs) No Indian or UK holidays, only Week Offs & approved leaves



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