Service Coordinator

1 month ago


Ahmedabad, India Tech-long Packaging Machinery India Pvt Ltd Full time

**Job profile**:
As a Service Coordinator, person will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

**Responsibilities**:

- Maintaining and developing relationships with key client contacts
- Update our internal databases with information about technical issues and useful discussions with customers
- Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures
- Good understanding of how to integrate and interpret project data to make informed decisions
- Have a proven track record in project set up, scheduling, planning and reporting
- Take responsibility for all relevant paperwork
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements**:

- Proven work experience as a Service Coordinator
- Proficiency with MS Office Suite, particularly MS Excel
- Excellent communication skills and people skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Aptitude in problem-solving

**Salary**: ₹180,000.00 - ₹220,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Service coordination: 2 years (preferred)

**Language**:

- English, Hindi (preferred)


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