Representative I, Client Services

2 weeks ago

Noida Uttar Pradesh, India S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 09
Job Description - Client Incident Manager

The Fincentric Senior Client Incident Manager is responsible for providing leadership and direction to ad-hoc technical resources to ensure the successful investigation and resolution of all production or client impactful incidents. The Client Incident Manager manages incident workflow and all client communication from incident escalation through resolution, including postmortem and problem management. The Senior Client Incident Manager takes great care in fostering internal and external relationships in order to organize incident resolution efforts as quickly and smoothly as possible.

**Duties & accountabilities**:
Define best practices, processes and policies for the Client Incident Management team.
**Provide Customer Support**: Coordinates the resolution of daily production issues, communicating the status, progress and resolution to the client.
Works closely with internal and external teams to drive incidents to resolution.
Communicates incident status, resolution and business impact to internal and external stakeholders.
Ability to prioritize multiple high priority issues at any given time without sacrificing client SLA commitments.
Facilitates the completion of the external postmortem statement for all high severity, critically impactful incidents.
**Strong interpersonal skills**: Ability to manage, work with, and guide multiple opinions and personalities to reach a common goal.
Desire and ability to understand client concerns and how they relate to firm-wide objectives.
Comfortable communicating/representing Markit Digital in various internal and external settings: conference calls, meetings and client engagements.
Responsible for initiating and implementing continual improvements for escalation Best Practices and Incident Management workflows.
Communicate with a variety of technical teams, project managers, and executive leadership.

**Business Competencies**:
Minimum five years of incident management with client facing experience in technical or web hosting environment
Ability to write technical documentation, including root cause documents which summarize incidents and provide corrective actions necessary to ensure there is not recurrence
Experience communicating with clients on production issues
Ability to be data oriented and analytical in tasks
Bachelor’s degree preferred
ITIL Certification a plus
Ability to cover on call shifts, including weekends and after hours

**Personal competencies**:
Strong influencing skills
Display energy, drive, and stamina
Ability to use own initiative to solve problems
Must be an excellent communicator both written and verbally
Flexible and willing to adapt to changing situations

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial f

  • Client Service Representative

    2 weeks ago

    Noida, Uttar Pradesh, India Ansari Corporate Advisors Full time

    **Job Description - Client Service Representative** Company Description - Ansari Corporates is a consulting firm, that implements strategic business solutions Through an expert team of consultants Provides services such as - Taxation, Accounting, Business Setup & Consulting Role Description **Qualifications**: - Bachelor's degree or higher in Business...

  • Sales Representative I

    2 months ago

    Lucknow, Uttar Pradesh, India Medtronic Full time

    **Careers that Change Lives **Sales representative I should be able to manage sales within his defined region. The individual will be responsible for achieving sales revenue through generating orders through clinical/operating room selling of the EMID products & representing the organization in accordance with its policies **A Day in the Life **Sales...

  • Client Servicing Executive

    2 months ago

    Old Palasia, Indore, Madhya Pradesh, India I-engage Full time

    Role: Client Servicing Executive Location: Indore, Madhya Pradesh Company Introduction: We are three groups of Companies (PSPL Advertising Pvt. Ltd., i-engage, and sir speedy Print Solutions). PSPL Advertising Pvt. Ltd. (Print Media, Branding, Creative) is more than 40 years old Company in the market. We are working in this market since 1973 I-engage...

  • Client Servicing Executive

    3 weeks ago

    Old Palasia, Indore, Madhya Pradesh, India i-engage Full time

    Role: Client Servicing Executive Location: Indore,Madhya Pradesh Company Introduction: We are three groups of Companies (PSPL Advertising Pvt. Ltd., i-engage, and sir speedy Print Solutions). PSPL Advertising Pvt. Ltd. (Print Media, Branding, Creative) is more than 40 years old Company in the market. We are working in this market since 1973 I-engage...

  • Client Servicing Executive

    2 weeks ago

    Noida, Uttar Pradesh, India FIRST CREDIT SERVICES Full time

    **Mandatory** -should have 70% marks in 10th 12th and Graduation only Apply - **Sales Support**: Assisting the sales team by providing product/service information, generating leads, and coordinating sales activities. - **Order Processing**: Handling order processing, including receiving orders, processing payments, and coordinating with internal teams for...

  • Customer Service Representative

    3 weeks ago

    Noida, Uttar Pradesh, India Wingardium Leviosa Full time

    A Customer Service Representative (CSR) plays a key role in ensuring customer satisfaction and maintaining positive relationships between a company and its clients. Job duties may vary based on the specific industry or company, but generally, a CSR is responsible for: **Problem Solving**: They identify and solve customer problems, aiming to provide a quick...

  • Customer Service Representative

    2 weeks ago

    Noida, Uttar Pradesh, India Wipro Limited Full time

    Noida, India - DOP - 3072943 **Job Description**: - Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and - business process services company. We harness the power of cognitive computing, hyper-automation, robotics, - cloud, analytics and emerging technologies to help our clients adapt to the digital...

  • Customer Service Representative

    3 weeks ago

    Noida, Uttar Pradesh, India KALP SOLUTIONS Full time

    We are looking for a dedicated Customer Service Representative to join our International Voice Process(Collection) team. This role involves handling incoming and outgoing calls from global customers, addressing their inquiries, complaints, and issues professionally and efficiently. **Key Responsibilities**: - Provide exceptional customer support via voice...

  • Customer Service Representative

    4 weeks ago

    Noida, Uttar Pradesh, India Ritzz Solutions Full time

    Health Insurance Sales Representatives are responsible for promoting and selling health insurance plans to customers. Their goal is to help clients understand their health insurance options and choose a plan that matches their medical needs and financial capabilities. Sales representatives must stay informed about the latest health insurance products, market...

  • Customer Service Representative

    4 weeks ago

    Noida, Uttar Pradesh, India Ritzz Solutions Full time

    Health Insurance Sales Representatives are responsible for promoting and selling health insurance plans to customers. Their goal is to help clients understand their health insurance options and choose a plan that matches their medical needs and financial capabilities. Sales representatives must stay informed about the latest health insurance products, market...

  • Customer Service Representative

    3 days ago

    Noida, Uttar Pradesh, India Ritzz Solutions Full time

    Health Insurance Sales Representatives are responsible for promoting and selling health insurance plans to customers. Their goal is to help clients understand their health insurance options and choose a plan that matches their medical needs and financial capabilities. Sales representatives must stay informed about the latest health insurance products, market...

  • Customer Service Representative

    3 weeks ago

    Noida, Uttar Pradesh, India Ansari Corporate Advisors Full time

    **Job Description - Customer Service Representative** Company Description - Ansari Corporates is a consulting firm, that implement strategic business solutions Through an expert team of consultants Provide services such as - Taxation, Accounting, Business Setup & Consulting Role Description **Qualifications**: - Bachelor's degree or higher in Business...

  • Customer Service Representative

    2 weeks ago

    Noida, Uttar Pradesh, India Ansari Corporate Advisors Full time

    **Job Description - Customer Service Representative** Company Description - Ansari Corporates is a consulting firm, that implement strategic business solutions Through an expert team of consultants Provide services such as - Taxation, Accounting, Business Setup & Consulting Role Description **Qualifications**: - Bachelor's degree or higher in Business...

  • Customer Service Representative

    3 days ago

    Noida, Uttar Pradesh, India Head Field Solutions Pvt. Ltd Full time

    **JOB DESCRIPTION FOR CUSTOMER SERVICE REPRESENTATIVE** **About Company**: **Head Field Solutions Pvt. Ltd.** Head Field has been a formidable player in the outsourcing business market for a decade. Started with a vision to help businesses abroad recruit talent from India, our company now includes other services in its basket of offerings apart from RPO...

  • Chat Customer Service Representative

    3 days ago

    Noida, Uttar Pradesh, India recruiting xpert Full time

    **Full job description** - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of...

  • Sales Representative

    3 days ago

    Noida, Uttar Pradesh, India Schnell technocraft Full time

    Hello, Greetings for the day. We are looking for passionate sales representative. As an IT Sales Representative, you will be responsible for selling information technology products and services to businesses and clients. This role involves understanding customer needs, presenting IT solutions, negotiating contracts, and ensuring customer satisfaction. This...

  • Dlpl -inbound Customer Service Representative

    4 weeks ago

    Noida, Uttar Pradesh, India VictaMan Services Private Limited Full time

    **Position**:DLPL **-** Inbound Customer Service Representative **Requirements**: - Good communication skills - Both graduates and undergraduates are eligible - Versant score of 4 or above - Willingness to work rotational shifts and weekends **Salary**: - For freshers: ₹15,000 in hand **Shift Timings**: For Girls: - Shift window: 6:00 AM to 6:00 PM -...

  • Client Servicing Executive

    3 weeks ago

    Old Palasia, Indore, Madhya Pradesh, India i-engage Full time

    Job Profile - Meeting and following up with clients to discuss and identify their advertising requirements. - Anticipate and make recommendations for client needs. - Be exceptionally responsive to all client requests. - Coordinate projects by communicating effectively with client & Internal team to follow all steps to ensure project stays on track. - Provide...

  • Client Servicing Executive

    3 weeks ago

    Old Palasia, Indore, Madhya Pradesh, India i-engage Full time

    Job Profile - Meeting and following up with clients to discuss and identify their advertising requirements. - Anticipate and make recommendations for client needs. - Be exceptionally responsive to all client requests. - Coordinate projects by communicating effectively with client & Internal team to follow all steps to ensure project stays on track. - Provide...

  • Customer Service Representative

    2 weeks ago

    Noida, Uttar Pradesh, India True Beam Full time

    As an international customer care representative, you'd be responsible for assisting customers from various parts of the world with their inquiries, issues, and requests regarding products or services. Your duties might include: - Addressing customer concerns and resolving complaints in a timely and professional manner. - Offering product or service...