Customer Service Representative

3 weeks ago


Noida Uttar Pradesh, India Ritzz Solutions Full time

Health Insurance Sales Representatives are responsible for promoting and selling health insurance plans to customers. Their goal is to help clients understand their health insurance options and choose a plan that matches their medical needs and financial capabilities. Sales representatives must stay informed about the latest health insurance products, market trends, and regulatory changes affecting health insurance.

**Key Responsibilities**:
1. **Customer Outreach**
- **Contacting Prospective Customers**: Making outbound calls to potential customers to inform them about health insurance plans and services.
- **Lead Generation**: Identifying and generating leads through various sources and converting them into potential clients.

2. **Product Promotion**
- **Product Explanation**: Explaining the features, benefits, and details of various health insurance plans.
- **Addressing Queries**: Responding to customer queries and providing accurate information about insurance products.

3. Sales and Enrollments
- **Sales Targets**: Achieving assigned sales targets by convincing customers to purchase health insurance plans.
- **Enrollment Assistance**: Assisting customers with the enrollment process, ensuring all necessary documentation is completed correctly.

4. **Compliance and Regulations**
- **Adherence to Policies**: Ensuring compliance with company policies, state, and federal regulations related to health insurance.
- **Data Security**: Protecting sensitive customer information and maintaining confidentiality in accordance with HIPAA (Health Insurance Portability and Accountability Act) guidelines.

5. **Customer Relationship Management**
- **Building Relationships**: Developing and maintaining positive relationships with customers to encourage repeat business and referrals.
- **Follow-Up Calls**: Conducting follow-up calls to ensure customer satisfaction and address any post-enrollment issues.

**Skills and Qualifications**:

- **Educational Background**: Higher Secondary or a bachelor's degree in any field.
- **Experience**: Previous experience in sales, particularly in health insurance is preferred.
- Freshers with good communication skills are most welcome.
- **Skills**:

- Strong interpersonal and communication skills.
- Excellent negotiation and sales skills.

**Shift Timing: 8 P.M. to 5 A.M.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 31/05/2024



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