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Customer Service Representative
4 weeks ago
As an international customer care representative, you'd be responsible for assisting customers from various parts of the world with their inquiries, issues, and requests regarding products or services. Your duties might include:
- Addressing customer concerns and resolving complaints in a timely and professional manner.
- Offering product or service information, troubleshooting guidance, and technical support.
- Processing orders, returns, and refunds according to company policies and procedures.
- Communicating effectively with customers whose first language may not be your own, possibly requiring multilingual skills.
- Collaborating with other departments, such as sales, technical support, and logistics, to ensure customer satisfaction.
- Documenting customer interactions and feedback for analysis and improvement purposes.
- Adhering to company standards for quality, efficiency, and customer service excellence.
**Job Types**: Full-time, Permanent
Pay: ₹8,990.43 - ₹24,441.97 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Morning shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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