Customer Relation Intern
3 months ago
**Job Description: Customer Relations Executive at Veg Ease**
**Position: CRE**
**Department**: CRM
**Location: Asf centre 362-363, tower B, 5th floor, Udyog Vihar, Gurgaon, Phase-IV**
**Company Overview**: Veg Ease is a leading provider of high-quality vegetarian and vegan food products, dedicated to promoting a healthy and sustainable lifestyle. As a Customer Relations
Executive, you will play a crucial role in ensuring exceptional customer experiences and building strong relationships with our valued customers.
**Role and Responsibilities**:
1. **Customer Engagement**:
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests promptly and professionally.
- Provide product information, pricing, availability, and any relevant details to customers.
2. **Order Management**:
- Receive and process customer orders through various channels, ensuring accuracy and timeliness.
- Collaborate with other departments to coordinate order fulfillment, shipping, and delivery processes.
3. Issue Resolution:
- Handle customer complaints, issues, and returns with empathy and efficiency, striving to find swift and satisfactory solutions.
- Escalate complex issues to the appropriate teams and ensure timely follow-up.
4. **Product Knowledge**:
- Maintain a deep understanding of Veg Ease's product offerings, including ingredients, nutritional information, and benefits, to provide accurate information to customers.
5. Communication:
- Craft clear and concise responses that uphold the company's brand and values.
6. **Customer Feedback**:
- Collect and document customer feedback, suggestions, and insights to help improve products and services.
- Collaborate with internal teams to address recurring issues and contribute to process improvement.
7. Customer Relationship Building:
- Nurture long-lasting relationships with customers by consistently providing exceptional service and demonstrating genuine care for their needs.
8. Cross-Functional Collaboration:
- Work closely with sales, marketing, and operations teams to ensure a seamless customer experience from order placement to delivery.
**Job Type**: Internship
Contract length: 6 months
**Salary**: ₹5,000.00 - ₹10,000.00 per month
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Gurgaon, Haryana (preferred)
Ability to Relocate:
- Gurgaon, Haryana: Relocate before starting work (preferred)
**Speak with the employer**
+91 9311841816
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